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- Tasks: Engage with customers via Live Chat, email, and social media to provide top-notch support.
- Company: Join AAH, a leading player in the UK healthcare distribution network.
- Benefits: Enjoy 25 days holiday, sick pay, pension scheme, and career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 25000 - 32000 £ per year.
In this hybrid working role you will be accountable for answering inbound digital correspondence (Live Chat, email, efax, Salesforce Case) responding effectively and aligned to required key performance indicators (KPI's) providing a great customer experience. There may be a proactive outbound call requirement to solve problems or escape queries. You will offer Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There will also responsibility for the AAH Social Media channels via Orlo to log complaints and manage any queries that come through Twitter and Linkedin.
Responsibilities
- Managing customer contact via Live Chat, email or efax and Salesforce to set objectives including order taking and problem solving.
- Logging queries, e‑returns and complaints on the database to ensure we achieve our target of 95 %+.
- Monitoring your own workload list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.
- Understanding the role KPIs and delivering to these objectives.
- Ensuring that you remain up to date with all key company messages and e‑learning where required.
Benefits
- 25 days plus Bank Holidays
- Company sick pay
- Pension scheme
- Long‑service awards
- Death in service
- Discounted shopping platform
- Employee assistance programme
- Excellent career progression with full ongoing support
- On‑site parking with excellent working conditions and transport links
Skills & Qualifications
- Good communication skills – oral and written
- Good problem‑solving skills
- Proactive, positive attitude
- Ability to prioritise and organise own workload
- Experience of customer service and complaint handling
- Experience working with Microsoft Word, Excel and PowerPoint
- Empathetic and understanding
- Take personal responsibility to understand the KPIs and your role in delivering the objectives
At AAH, you'll be part of a team playing a vital role in one of the UK's largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities. We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we've built. We are an equal opportunities employer, committed to diversity and inclusion. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.
Customer Digital Service Advisor employer: AAH Pharmaceuticals Ltd
Contact Detail:
AAH Pharmaceuticals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Digital Service Advisor
✨Tip Number 1
Get to know the company inside out! Research AAH's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries via Live Chat and email, make sure you can express yourself clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about how you've handled complaints or tricky situations in the past. We want to hear your stories, so have a few examples ready to share!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at AAH.
We think you need these skills to ace Customer Digital Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Digital Service Advisor role. Highlight your experience with customer service, problem-solving, and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of digital correspondence, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Your Experience with KPIs: We’re all about achieving those key performance indicators! In your application, mention any previous roles where you’ve successfully met or exceeded targets. This will show us that you understand the importance of KPIs and are ready to hit the ground running.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at AAH Pharmaceuticals Ltd
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the Customer Digital Service Advisor role. Familiarise yourself with how these metrics impact customer service and be ready to discuss how you can meet or exceed them.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction via Live Chat, email, and social media, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in resolving customer issues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved customer problems or handled complaints. Be ready to share these stories during the interview, highlighting your proactive approach and positive attitude towards challenges.
✨Familiarise Yourself with the Company
Research AAH and its values, especially the ICARE principles. Understanding the company culture will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.