Data Services Manager - London

AAC Clyde Space is a leading new space company specialising in small satellite technologies and services that enable businesses, governments and educational organisations to access high-quality, timely data from space. This data is essential to improving our quality of life on Earth. AAC Clyde Space aims to become a world leader in commercial small satellites and services from space, applying advances in its technology to tackle global challenges and improve our life on Earth.

We are looking for a customer-focused service manager to join our Data & Services team. You will lead space data and service delivery to commercial and government customers around the world. Taking sales inputs from the Business Units, you will be responsible for ensuring that technical teams have a clear understanding of delivery requirements, budget and schedule while liaising with customers to ensure that expectations are met. You will work with the sales team to ensure a seamless transition for the customer from pre- to post-sale engagement, and to facilitate renewals. You will also work with product managers and technical team leaders to ensure that development projects have suitable controls and resource plans in place for timely delivery. You will sustain a calm, focused working environment in a fast-paced business context.

This opportunity is ideal for someone with customer management experience in a complex technical environment with a focus on quality of service. The position offers the opportunity to share your expertise in a fast-growing space technology company that is bringing new data and insights to address challenges in business and government. An understanding of the capabilities and limits of space systems in creating geospatial data will be an advantage in a team that is deploying the data capacity of innovative satellite constellations developed and operated by AAC Clyde Space.

The role is based in London where hybrid working is available. The nature of the role will require essential, regular business travel (both local and global) plus the occasional 'out of hours' work that may be required to support customer and business activities.

Key Responsibilities

• Collaboration with the sales team to ensure a seamless transition for the customer from pre- to post-sale engagement.
• Collaboration with the sales team to renew existing customer contracts.
• Work with technical managers to maintain delivery schedules across a portfolio of commercial subscriptions and development projects.
• Ensure that all new orders have a clean handover from the sales team and there is an effective kick-off with each customer.
• Refine and oversee consistent processes for commercial service customer management.
• Strengthen and maintain customer relationships.
• Manage external suppliers used in service delivery, placing orders and tracking material costs.
• Schedule and lead customer review meetings.
• Manage small projects for commercial product development with grant support.
• Liaise with finance to ensure timely invoicing.
• Oversee customer helpdesk management for user queries and issues.
• Track and report portfolio-wide KPIs on a weekly basis, working with technical teams to make performance data readily available.
• Respond to customer feedback and escalate concerns where necessary.
• Identify opportunities for improvement and work with product managers to prioritise these.

Skills required

• Relevant degree or equivalent work experience.
• Customer-focused with a sound commercial awareness and demonstrable experience of client management.
• Ability to work with and manage resources, stakeholders and customers to address expectations in line with priorities and quality standards.
• Prior experience in a context with Earth Observation and/or Geospatial data.
• Experience of understanding and applying contractual requirements.
• Experience of managing suppliers.
• Basic understanding of business finance including revenue recognition and cash flow.
• Strong analytical and decision-making skills, with a systems mindset.
• Calm and effective under pressure; resilient in dynamic environments; able to prioritise workload.
• Demonstrates sound judgement and resilience in dynamic, time-constrained environments.
• Maintain accountability for your work while contributing to a supportive and inclusive team culture.
• Proactive and driven to solve problems both independently and collaboratively.
• Adaptable and quick to learn new software and tools.
• Highly organised and detail-oriented, to ensure accurate work and record keeping.
• Clear and confident communicator.

Skills desired

• Knowledge of project management methodologies.
• GIS software skills.
• Experience working with command line interfaces.
• Familiarity with the space industry.
• Previous experience working with small/medium sized companies.

Right to Work

AAC Clyde Space has a legal responsibility to ensure that all its employees have the legal right to live and work in the EU or the country in which they plan to work. Therefore, if you are made an offer of employment, this will be subject to AAC Clyde Space verifying that you are eligible to work in that country before you start work.

Equality, Diversity and Inclusion

We aim to create a positive recruitment and selection experience across every part of our business. The company is committed to handling applications to a consistently high standard and all candidates with dignity and respect. Those involved in the recruitment and selection process will act with integrity, objectivity and professionalism. We are committed to equal opportunities for all and to have diversity reflected within our global workforce. We believe its diversity and inclusion will allow for greater creativity and innovation to help AAC Clyde Space Group deliver the vision to help improve life on earth.

Openness to Flexible Working

We recognise work-life balance is important so we are open to discussions around flexible working, depending on the nature of the role and business needs. If you would like to know more, please ask the Hiring Manager during any recruitment process that you may be involved in.

Data Protection Policy

As part of our recruitment process, we collect and process personal data relating to job applicants. We are committed to being transparent about how we collect and use this data.