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For Companies At a Glance
- Tasks: Lead the CRM strategy, ensuring data quality and driving user adoption across teams.
- Company: Join AAB, a top professional services firm with a supportive culture.
- Benefits: Enjoy a competitive salary, career growth, and a collaborative work environment.
- Why this job: Make a real impact by optimising our CRM platform for better client outcomes.
- Qualifications: Experience in CRM management and strong leadership skills required.
- Other info: Be part of a dynamic team with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.
Location: UK
AAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.
THE TEAM
At AAB we pride ourselves on providing everyone with an inspiring career opportunity. Our culture keeps the layers simple and the relationship personal. We know that our success is down to one thing, our people, and we make sure looking after our people is at the heart of everything we do.
Does AAB sound like a good fit for you? We currently have an opening for a CRM Product Owner to join our team.
THE ROLE
Role Purpose: The AAB CRM Product Owner is accountable for maximising the commercial value of the Fibre CRM platform by owning its roadmap, adoption, data quality and continuous improvement across the end-to-end CRM processes. Reporting to the Chief Growth Officer, the role ensures CRM becomes the single source of truth for AAB’s growth performance, driving consistent ways of working, reliable insight, and controlled change that improves client outcomes and revenue.
Roles And Responsibilities:
- BAU ownership & roadmap
- Helpdesk & support model
- Supplier management & release planning
- Access management (joiners/movers/leavers)
- Data quality & integrity
- Change control & backlog
- Release management
- Training, comms & adoption (ongoing)
- Engagement letters governance
- Compliance / audits / security
- Team leadership
Experience:
- Owned a CRM platform in BAU: roadmap, backlog, prioritisation and stakeholder governance.
- Led adoption across multiple teams: training/comms cadence, champions network and usage targets.
- Managed end-to-end releases: UAT/go-no-go, readiness and user comms (release notes/FAQs).
- Coordinated vendors and internal tech via L1–L3 support, triage governance and supplier cadence/escalations.
- Standardised Lead-to-Account/onboarding processes to improve cycle time, rework and handover quality.
- Owned data governance outcomes: quality KPIs, hygiene routines, validation/dedupe and consistent MI/reporting.
- Worked in a regulated environment with Risk/Compliance on controlled artefacts and audit readiness.
Core Skills:
- Product leadership: translate strategy into outcomes, roadmap and decision rights.
- Prioritisation: structured intake, value/risk/effort assessment, trade-offs and benefits tracking.
- Stakeholder leadership: influence senior leaders and align cross-functional teams without authority.
- Service management: triage design, KPI-led performance and prevention of repeat issues.
- Release & adoption: UAT governance, readiness, comms/training and behavioural metrics.
- Process & data discipline: process-to-system alignment, continuous improvement, SOPs, data standards and integrity controls.
- Governance & risk: change control, regulatory-aware delivery and audit evidence coordination.
Disclaimer: Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Salary: Competitive
CRM Product Owner in Leeds employer: AAB
Contact Detail:
AAB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Product Owner in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at AAB on LinkedIn, ask them about their experiences, and see if they can give you the inside scoop on the company culture. Personal connections can really help us stand out in the hiring process.
✨Tip Number 2
Prepare for the interview by understanding AAB's values and how they align with your own. We want to show that we’re not just a good fit for the role, but also for the team. Tailor our answers to reflect how we can contribute to their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more we practice, the more confident we’ll be when it’s our turn to shine in front of the interview panel.
✨Tip Number 4
Don’t forget to follow up after the interview! A simple thank-you email can go a long way in keeping us top of mind. Let’s express our appreciation for the opportunity and reiterate our enthusiasm for the CRM Product Owner role at AAB.
We think you need these skills to ace CRM Product Owner in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Product Owner role. Highlight relevant experience and skills that match the job description. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to AAB. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've made an impact in previous roles. We’re all about results here at AAB.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AAB
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the specifics of the Fibre CRM platform. Understand its features, benefits, and how it can drive value for AAB. This will show your potential employer that you’re not just familiar with CRM systems but are genuinely interested in how this particular platform can enhance their operations.
✨Demonstrate Your Stakeholder Management Skills
Prepare examples of how you've influenced senior leaders and aligned cross-functional teams in previous roles. AAB values stakeholder leadership, so be ready to discuss specific situations where you successfully navigated complex relationships to achieve a common goal.
✨Showcase Your Data Governance Knowledge
Since data quality and integrity are crucial for the CRM Product Owner role, brush up on your understanding of data governance KPIs and hygiene routines. Be prepared to discuss how you’ve implemented these in past experiences and how you would ensure data standards at AAB.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to CRM management, such as prioritising a backlog or managing a release. Think through your approach to these scenarios ahead of time, focusing on structured intake and risk assessment, as these are key skills for the role.
