At a Glance
- Tasks: Lead and develop administrative teams, ensuring high-quality support and operational efficiency.
- Company: Join a dynamic firm committed to professional growth and employee wellbeing.
- Benefits: Enjoy competitive salary, flexible working, health insurance, and generous leave options.
- Other info: Be part of a supportive culture that values continuous improvement and career development.
- Why this job: Make a real impact by enhancing service delivery and leading a high-performing team.
- Qualifications: Experience in senior admin roles with strong leadership and stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
Application Deadline: 5 June 2026
Department: Operational Support Service
Employment Type: Fixed Term Contract
Location: Edinburgh
Role Purpose
Key duties & responsibilities:
- Hold overall responsibility for the performance, effectiveness and development of the OSS‑Freshdesk and Onboarding & Data Governance Teams.
- Directly manage functional Team Leads, setting clear objectives, expectations and standards, and holding them accountable for delivery, quality and team performance.
- Build a strong leadership culture through regular one‑to‑ones, objective setting, performance reviews and succession planning for Team Leads and senior administrators.
- Ensure teams are appropriately structured and resourced to meet current and future business needs, identifying risks and capacity issues early.
- Lead recruitment activity for the function, including workforce planning, interviews, selection decisions and onboarding.
- Act as escalation point for complex people, performance or service delivery issues, resolving matters decisively and professionally.
- Take full ownership of administrative service delivery firm‑wide, ensuring consistent, high‑quality support to Partners, Directors and technical teams.
- Ensure workload planning, task allocation and prioritisation are effectively managed through Team Leads, with clear service expectations and performance metrics.
- Partner with Partners and Directors to understand business priorities and translate these into effective operational support models.
- Oversee inbox management, document production and meeting coordination at a strategic level, ensuring senior stakeholders are supported efficiently and proactively.
- Ensure sufficient cover, resilience and continuity across all teams, including during periods of absence or peak demand.
- Be accountable for adherence to AAB’s professional standards, operational procedures, ethical requirements and risk controls across the function.
- Ensure all client‑facing output is reviewed appropriately, meets quality standards and reflects the firm’s brand and reputation.
- Own and embed consistent use of firm‑wide templates, branding and document standards, driving compliance through Team Leads.
- Maintain oversight of confidentiality, data protection and information security within administrative operations.
- Set clear performance standards and KPIs for Team Leads and their teams, monitoring productivity, quality and client satisfaction.
- Ensure regular review of work quality, with structured feedback, coaching and development plans in place at all levels.
- Build capability across the function through training programmes, knowledge sharing and continuous skills development.
- Ensure junior administrators are fully productive, well‑utilised and supported to progress within the firm.
- Own continuous improvement for the Admin function, identifying inefficiencies, capacity constraints and opportunities for smarter ways of working.
- Lead and sponsor process improvement initiatives, working collaboratively with the wider business to implement change.
- Champion financial discipline and operational efficiency, ensuring administrative resources deliver maximum value to the firm.
- Use management information to inform decision‑making, resource planning and service improvements.
- Act as a senior point of contact for Partners, Directors and senior managers on all administrative support matters.
- Build strong internal relationships and credibility as a trusted operational leader.
- Contribute to firm‑wide initiatives, including marketing and employer brand activity, supporting social media and recruitment campaigns as appropriate.
- Represent the function in management forums, providing insight, challenge and recommendations.
Experience & Qualifications
- Significant experience in a senior administrative or professional services operations role with direct people management responsibility.
- Proven ability to lead managers/team leads and build high‑performing, accountable teams.
- Strong commercial awareness, operational mindset and understanding of risk within a regulated or professional environment.
- Excellent stakeholder management skills, with confidence working at Partner and Director level.
- Highly organised, resilient and decisive, with a track record of improving service delivery and operational effectiveness.
What AAB Offers
We want you to feel supported inside and outside of work. That’s why we offer a benefits package designed for your wellbeing, lifestyle, and career.
Time Off & Family Support
- Annual leave (plus public holidays), with the option to buy or carry over leave
- Enhanced parental leave (maternity, paternity, adoption)
- Paid volunteering day to support causes that matter to you
Health & Wellbeing
- Private Medical Insurance (PMI) for you and the option to cover family members
- Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
- Death in Service benefit
Financial Security
- Competitive pension scheme
- Life assurance policies to support you and your family
Flexible & Agile Working
- Hybrid working model
- Agile working culture that supports flexible hours and smarter working
- Modern office spaces designed for collaboration, focus, and wellbeing
Administrative Operations Senior Manager – 6 months FTC employer: AAB
AAB is an exceptional employer located in Edinburgh, offering a dynamic work culture that prioritises employee wellbeing and professional growth. With a strong focus on leadership development, flexible working arrangements, and a comprehensive benefits package, AAB empowers its employees to thrive both personally and professionally while contributing to meaningful operational improvements within the firm.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Operations Senior Manager – 6 months FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in administrative operations. You never know who might have the inside scoop on a role that’s perfect for you!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the right fit for the Administrative Operations Senior Manager role and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in managing teams and improving service delivery. The more comfortable you are talking about your skills, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application for that dream role!
We think you need these skills to ace Administrative Operations Senior Manager – 6 months FTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrative Operations Senior Manager role. Highlight your relevant experience in managing teams and improving operational effectiveness, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've built high-performing teams in the past. Share specific examples of how you've set objectives, provided feedback, and developed team members. This will help us gauge your ability to lead our OSS-Freshdesk and Onboarding & Data Governance Teams.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. We appreciate clarity and directness!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at AAB
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrative Operations Senior Manager role. Familiarise yourself with key duties like team management, service delivery, and performance metrics. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves managing Team Leads and building a strong leadership culture, be prepared to discuss your previous experiences in leading teams. Share specific examples of how you've set objectives, conducted performance reviews, and fostered a high-performing environment.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this position, think about times when you've successfully collaborated with senior leaders. Be ready to explain how you’ve built relationships and navigated complex issues, especially in a professional services context.
✨Demonstrate Your Problem-Solving Abilities
The role requires someone who can identify inefficiencies and lead process improvements. Prepare to discuss challenges you've faced in previous roles and how you approached problem-solving. Highlight any initiatives you've led that resulted in operational efficiency or enhanced service delivery.
