At a Glance
- Tasks: Assist customers with car care needs and coordinate services with technicians.
- Company: Join AAA Club Alliance, a leader in the automotive industry.
- Benefits: Earn $20.45/hour plus bonuses, with great health and PTO benefits.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be the go-to person for customers and make their car care experience exceptional.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 20.45 - 20.45 £ per hour.
Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine!
As an
Advisor 1, Car Care Customer Service & Sales for AAA, you will be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop.
With your strong communication skills, attention to detail, and automotive knowledge, you will serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn.
Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded.
Take the driver\'s seat and steer your career towards success with AAA today!
Location Address
124 Greentree Drive, Dover, DE
What we offer
- The starting base compensation for this position is $20.45/hourly.
Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
- In addition to your hourly compensation, Service Advisors are eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year.
- What our Advisor 1, Car Care Customer Service and Sales associates do
- Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
- Review repairs and services with customers to ensure a complete understanding of the services performed.
Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
Note the name and time of approval for all repair/service orders and any additional costs.
- Distribute work to shop technicians while monitoring progress and accuracy of each job.
Supply information on request to technicians, as needed.
Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
- Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
- Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates.
Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.
- What you will need to succeed
- High School Diploma or equivalent.
- Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
- Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
- ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required.
- Valid Driver’s License.
- Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
- Authorized to work in the USA.
Benefits
- Full-time associates are offered a comprehensive benefits package that includes Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
- And more information available on the Benefits Page
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.
We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.
It is ACA’s policy to employ the best qualified individuals available for all positions.
Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category
- Car Care
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Advisor 1, Car Care Customer Service & Sales in Dover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at aaamidatlantic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like aaamidatlantic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Advisor 1, Car Care Customer Service & Sales in Dover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to aaamidatlantic:Your cover letter is your chance to shine! Tell us why you want to work at aaamidatlantic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at aaamidatlantic!
How to prepare for a job interview at aaamidatlantic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
