At a Glance
- Tasks: Provide roadside assistance and ensure member safety with top-notch service.
- Company: Join AAA, a trusted name in automotive services with a supportive work culture.
- Benefits: Enjoy competitive pay, health insurance, 401(k) match, and tuition reimbursement.
- Other info: Flexible shifts available in a dynamic, outdoor work environment.
- Why this job: Make a real difference by helping others in need while developing valuable skills.
- Qualifications: Valid NYS driver’s license and basic automotive knowledge required.
The predicted salary is between 20.1 - 20.1 £ per hour.
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
- Medical, Dental, Life and AD&D Insurance
- Pre-Tax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Short-term & Long-term disability
- Paid time off
- Tuition reimbursement & company-paid training programs
This position begins in a trainee role, with advancement to a full position upon successful completion of the training program.
Job Responsibilities
- 30% Safety: Exhibit EMS safety priority (Employee Safety First, Member Safety, Service Safety) while driving and providing on scene procedural excellence in adherence to all related technical processes, safety training, and SOG requirements.
- 20% Battery Sales: Meet established and communicated standards for failed and overall conversions. Remain up to date on all Club Assist and internal training and sales techniques.
- 20% Member Satisfaction / Quality: Provide exceptional Member experience through safe and industry leading auto repair and light recovery solutions. Meet established and communicated standards for overall Member satisfaction, driver satisfaction, and service-related damages.
- 15% Operational Compliance: Meet established and communicated expectations pertaining to core operational responsibilities including but not limited to: Full system testing, productivity, Fleet focus items, etc. Provide basic automotive solutions to members. Participate in recurrent training to remain the undisputed leader in roadside assistance (ULRA).
- 10% Policy Compliance: Meet established and communicated standards outlined in the associate handbook and Fleet SOG, including but not limited to: Core Values, Code of Conduct, Ready to work, meal period, vehicle security, etc. Remain current with new and/or updated Club/Fleet policies and protocols.
- 5% Wipers / Other Misc. Sales: Promote other club products and services such as Approved Auto Repair, Insurance, Travel, and Credit Card Programs. Meet established and communicated expectations related to wiper sales.
Job Specific Requirements
- Valid NYS driver’s license with at least 1-year licensed driving experience.
- Ability to pass a non-DOT physical.
- Must meet requirements for annual physical and background check.
- Basic knowledge of automotive tools of the trade.
- Ability to use electronic navigation and/or map to locate members in a safe manner.
- Ability to operate service vehicles; contends with heavy traffic, hazardous road conditions, accidents, etc.
- Must be able to work outside with all types of inclement weather.
- Exhibit a high degree of professionalism at all times (e.g., wearing a uniform, presenting a neat appearance to customers, maintaining a clean vehicle, demonstrate a positive demeanor).
- Remain productive while at work and seek other duties when call volume permits.
- Utilize reference material relating to towing and service of vehicles, i.e. AAA Towing & Service Manual and AAA Lockout Manual.
- Ability to work a variety of shifts to cover a 24/7 operation and work mandatory overtime as business needs dictate.
Physical Requirements
- Must be able to sit or stand for extended periods and have full range of motion allowing you to bend neck in downward position, bend and twist at the waist.
- Must be able to lift, carry, push, pull a maximum over 75 pounds.
- Must be able to differentiate between colors.
- Must be able to wear standard personal protective equipment such as safety glasses, hearing protection and steel toed shoes.
- Ability to perform frequent strenuous physical activities including extensive standing, walking, and bending.
Starting Pay Rate: $20.10/hr. This position does not offer visa sponsorship now or in the future. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Emergency Roadside Service Technician in Fleet employer: AAA WCNY
At AAA Western and Central New York, we pride ourselves on fostering a supportive and dynamic work environment where our Emergency Roadside Service Technicians can thrive. With a strong emphasis on employee well-being, we offer competitive salaries, comprehensive benefits, and opportunities for professional growth through training and advancement. Our commitment to exceptional service and member satisfaction makes us not just a workplace, but a community dedicated to safety and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Roadside Service Technician in Fleet
✨Get Involved in Local EMS Community Events
Dive into local events like community safety days or health fairs where EMS services are showcased! It’s a great opportunity for us to meet potential employers, show our passion, and connect with professionals already in the field.
✨Volunteer with Local Agencies
Gain hands-on experience by volunteering with local ambulance services or organisations. It will not only beef up your skills but also help us build connections and potentially lead to trainee roles like the one at AAA WCNY.
✨Follow and Engage on Social Media
Keep an eye on social media channels for updates on trainee positions. Engaging with posts from ambulance services and healthcare professionals showcases our interest in the field and may help us get noticed!
✨Apply Through Our Website Directly
When you spot openings at AAA WCNY, don’t hesitate – apply through our website! It gives us a chance to show our enthusiasm and may even allow for a more streamlined application process.
We think you need these skills to ace Emergency Roadside Service Technician in Fleet
Some tips for your application 🫡
Showcase Your Passion for EMS:Even as a trainee, it’s essential to express why you’re keen on joining the emergency medical services field. Highlight any relevant experiences, whether they’re voluntary roles, coursework, or passion projects related to healthcare. Make sure this shines through in your cover letter!
Highlight Relevant Qualifications and Experience:If you’ve completed any first aid courses or healthcare training, make sure we see them! Keep your CV clear and emphasise certifications that relate to EMS. Even if you're just starting out, showing you’ve got the basics will help set you apart.
Be Ready to Learn:In your application, let us know that you’re eager to soak up knowledge and skills. Use phrases like ‘keen to learn’ or ‘excited about training opportunities’. This is a supportive environment, and we want to see that enthusiasm for growth!
Tailor Your CV for EMS Specifics:Make sure your CV isn’t one-size-fits-all. Focus on aspects that matter in EMS, like teamwork, adaptability under pressure, and effective communication — these are crucial in emergency situations. Keep your formatting straightforward and easy to read so we can quickly see your potential!
How to prepare for a job interview at AAA WCNY
✨Get Familiar with EMS Protocols
Brush up on the key protocols and procedures of emergency medical services. Being able to discuss how you would handle various emergency situations not only shows your knowledge but also your enthusiasm for the role with AAA WCNY.
✨Showcase Your Empathy and Teamwork Skills
As a trainee in emergency medical services, your ability to work well under pressure with a team is crucial. Be prepared to share examples of how you've demonstrated empathy, communication, and collaboration in high-stress situations—personal stories will resonate with interviewers!
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to think on your feet. You might be asked how to prioritise care during a call-out. Practise articulating your thought process clearly—remember, they want to know how you approach emergencies!
✨Convey Your Commitment to Learning
As a trainee, show that you’re eager to learn from experienced professionals. Express your motivation for the training and how you see it fitting into your long-term career goals within the EMS field. This will demonstrate your dedication to developing professionally within AAA WCNY.
