Emergency Roadside Service Technician – Tow in Fleet

ABOUT AAA HOOSIER MOTOR CLUB

Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute.

HERE'S WHAT IS IN IT FOR YOU

• A company culture that provides training and learning opportunities.
• A brand that you can be proud to be part of.
• A culture that will challenge you to be your best.
• Paid Time Off.
• Paid Holidays.
• Company provided LTD & Life Insurance.
• Service Anniversary Recognition.
• Free AAA Classic Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

POSITION SUMMARY

Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.

DUTIES AND RESPONSIBILITIES

• Obey traffic laws, follow established traffic and transportation procedures, and all other company established safety rules.
• Perform all service in a manner that results in a Totally Satisfied experience for the member.
• Inspect, be responsible for and maintain vehicle supplies, cleanliness, and equipment.
• Immediately report any mechanical problems encountered with vehicles.
• Verify that appropriate tools and documentation are in the vehicle prior to and after shifts and properly maintain all equipment.
• Safeguards, properly accounts for, and turns in receipts, money received and reconciles the inventory before and after shift change.
• Read maps, and follow written, verbal, and electronic geographic directions.
• Contact each member prior to going enroute to service their vehicle using appropriate protocol.
• Report on delays in reaching service destination.
• Performs emergency roadside service duties including but not limited to: jump starts, battery testing/replacement, tire changes, lockout services, fuel delivery, light mechanical, extrication and/or winching, towing services on disabled vehicles.
• Operate a tow vehicle in a safe manner with a valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.
• Operate computer-related equipment including but not limited to wireless data terminals, vehicle charging system diagnostic equipment, credit card terminals and mobile phones in a professional and safe manner.
• Maintain and account for company provided fuel cards.
• Performs maintenance on Club vehicles as requested.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

PHYSICAL EFFORT

• Stand: Frequently
• Walk: Frequently
• Sit: Frequently
• Reach Above Shoulder: Frequently
• Climb: Occasionally
• Squat or kneel: Frequently
• 11-20 lbs.: Frequently
• 21-50 lbs.: Occasionally
• 51-100 lbs.: Occasionally
• Over 100 lbs.: Not Applicable
• Push/Pull: Frequently
• 13-25 lbs.: Frequently
• 26-40 lbs.: Occasionally
• 41-100 lbs.: Not Applicable

Other Physical Requirements

• Vision (Near, Distance, Peripheral, Depth Perception)
• Sense of Sound (Ability to hear members and employees)
• Must pass a physical abilities test and a DOT physical upon being hired to perform duties of the Tow Technician level.

WORK ENVIRONMENT

Working in a Fleet garage setting with tools and vehicles. Noise levels, odors and temperatures will vary. Also, may be required to perform driving duties which include working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural.

EDUCATION AND OR EXPERIENCE REQUIREMENTS

Education and Skills: High school diploma or GED preferred but not required. Valid Driver’s license w/ For Hire endorsement, required, and driver record in accordance with the AAA Associate Driver Safety Guide and Standard.

Experience: One to three months' related experience or training preferred, but not required, or equivalent combination of education and experience.

SKILL REQUIREMENTS

• Accuracy – Ability to perform work accurately and thoroughly.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Goal Oriented – Ability of the individual to act to ensure that they and others stay focused on the task objective and perform in accordance with clear expectations and goals.
• Interpersonal Skills – Ability to maintain confidentiality. Ability to remain open to others’ ideas and exhibit willingness to try new things.
• Mechanical Aptitude – A natural or innate ability to collaborate with one's hands using tools and/or machinery. An understanding of how mechanical items work.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving – Ability to identify and resolve practical problems in a timely manner. Ability to gather and analyze information skillfully.
• Reliability – Ability of the individual to be dependable and trustworthy.
• Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

The above statements are intended to describe the general nature, level and work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”