Reporting Lead in Birmingham

You will join Deutsche Bank as a Reporting Lead within the global PlatformNow team, supporting a mission-critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high-quality Reporting and Platform Analytics capability across the platform, working closely with engineering, operations, and business teams in a regulated environment. You will ensure Reporting solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance and data quality principles. This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team.

What we’ll offer you

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
• Competitive salary and non-contributory pension.
• 30 days’ holiday plus bank holidays, with the option to purchase additional days.
• Life Assurance and Private Healthcare for you and your family.
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.

Your Key Responsibilities

• Define and lead the Reporting and Platform Analytics capability for the ServiceNow platform.
• Act as the ServiceNow Reporting authority in governance forums, driving high-quality and consistent user experiences.
• Establish and lead ServiceNow Reporting and Platform Analytics governance, including participation in design authority forums, and ensure user needs are understood and embedded throughout solution intake, design, and delivery.
• Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise User Experience (UX) and Organisational Change Management (OCM) teams to shape Reporting design decisions across portals, workspaces, and workflows.
• Review and guide Reporting designs and implementations to ensure they meet standards for usability, accessibility and data quality.
• Lead complex, cross-functional initiatives with a high degree of autonomy, influencing platform standards and outcomes.

Your Skills and Experience

• Experience with the ServiceNow platform, including a track record of influencing or leading Reporting and data analytics outcomes.
• Strong knowledge of ServiceNow Platform Analytics principles, methodologies, and ServiceNow best practices.
• Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request.
• Working knowledge of platform configuration, including flows, business rules, client scripts, and User Interface (UI) policies.
• Familiarity with incident, problem, change, and request management processes.
• Strong communication and stakeholder management skills.

How we’ll support you

• Training and development to help you excel in your career.
• Flexible working to assist you balance your personal priorities.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.

We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).