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- Tasks: Be the go-to person for customers, guiding them and ensuring their needs are met.
- Company: A2Z Cloud, a people-focused company that values honesty and teamwork.
- Benefits: Hybrid working, graduated annual leave, and health cover with HealthShield.
- Why this job: Make a real difference in customer relationships and enjoy a supportive team environment.
- Qualifications: Confident communicator with a proactive approach to customer engagement.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A2Z Cloud are looking for a confident, proactive Customer Success Lead who genuinely enjoys working with customers and takes ownership of relationships. This role is for someone who doesn’t wait to be told when to check in, follow up or step in. Someone who is comfortable starting conversations, guiding customers, and representing the business with clarity and confidence. It’s not a sales-heavy role. It’s not a management role. And it’s not reactive support. It is a role for someone who brings positive energy, builds trust quickly, and enjoys being the person customers like hearing from and rely on.
Requirements
- Acting as a proactive point of contact for our customers across services, support and licensing
- Regularly checking in with customers to understand how things are going and what they need next
- Running Quarterly Guardian Reviews and ensuring outcomes are followed through internally
- Working closely with our Sales team to support growth opportunities within existing customers, confidently and naturally
- Managing customer licences and supporting accuracy around billing and commission
- Working within Zoho Desk and supporting the Support Manager when needed
- Collaborating across Sales, Support, Operations and Marketing to keep the customer experience joined up
Benefits
A2Z Cloud is a collaborative, people-focused business. We value honesty, respect and fairness, and we support each other as a team. This role is UK-based with a hybrid working pattern. Office attendance in Salisbury is required on Tuesdays. Other benefits include: graduated annual leave increments, company health cover with HealthShield.
Customer Success Lead in Salisbury employer: A2Z Cloud
Contact Detail:
A2Z Cloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead in Salisbury
✨Tip Number 1
Get to know the company inside out! Research A2Z Cloud, their values, and their customer success approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your proactive communication skills. Think about how you can start conversations with potential customers or during interviews. Show them you’re not just waiting for instructions but are ready to take the initiative!
✨Tip Number 3
Be prepared to discuss real-life examples of how you've built trust and maintained relationships in previous roles. This is key for a Customer Success Lead, so have those stories ready to share!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining A2Z Cloud and ready to engage with their customer-focused culture.
We think you need these skills to ace Customer Success Lead in Salisbury
Some tips for your application 🫡
Show Your Proactive Side: In your application, let us see how you take the initiative. Share examples of times when you've reached out to customers or colleagues without being prompted. We love candidates who are confident and ready to step in!
Be Personable and Authentic: We want to know the real you! Use a friendly tone in your writing and don’t be afraid to show your personality. This role is all about building trust with customers, so let that shine through in your application.
Highlight Your Communication Skills: Since this role involves guiding customers and representing our business, make sure to showcase your communication skills. Whether it’s through clear writing or examples of successful conversations, we want to see how you connect with others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at A2Z Cloud!
How to prepare for a job interview at A2Z Cloud
✨Know Your Customers
Before the interview, research A2Z Cloud and their customer base. Understand their services and how they interact with customers. This will help you demonstrate your proactive approach and show that you genuinely care about building relationships.
✨Showcase Your Communication Skills
Prepare to discuss examples where you've successfully guided customers or resolved issues. Use clear, confident language to convey your ability to start conversations and represent the business effectively. Practice articulating your thoughts to ensure you come across as approachable and trustworthy.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, be ready to share experiences where you've collaborated with others to enhance customer experience. Highlight your ability to work across departments like Sales, Support, and Marketing, showing that you can keep the customer journey seamless.
✨Be Proactive in Your Approach
Demonstrate your proactive nature by discussing how you’ve taken the initiative in past roles. Talk about how you regularly check in with customers and follow up on their needs without being prompted. This aligns perfectly with what A2Z Cloud is looking for in a Customer Success Lead.
