At a Glance
- Tasks: Support residents through temporary moves, ensuring a smooth and informed process.
- Company: Join A2Dominion, a family-friendly employer committed to diversity and inclusion.
- Benefits: Enjoy 25 days holiday, flexible working, and up to £300 for health benefits.
- Other info: Inclusive recruitment process with guaranteed interviews for disabled applicants.
- Why this job: Make a real difference in people's lives while developing your problem-solving skills.
- Qualifications: Strong communication skills and experience managing complex customer cases required.
The predicted salary is between 31500 - 38500 £ per year.
Are you organised, customer-focused and confident managing complex situations? Join us as a Decant Officer and play a key role in supporting residents through the process of temporarily moving from their home. A decant can be a challenging and uncertain time for residents, and you’ll be there to make the process as smooth as possible.
You’ll manage each resident’s journey from start to finish, keeping them informed, coordinating with internal teams and external partners, and making sure the right arrangements are in place at the right time. No two decants will be the same. You’ll work across teams including Repairs, Neighbourhoods, Legal and Finance, helping to resolve issues, influence decisions and keep things moving.
You’ll also support residents with additional or complex needs, making referrals to appropriate services where needed and responding to concerns or complaints with empathy and professionalism. This is a busy role where you’ll manage competing priorities, maintain accurate records and make decisions in a fast-paced environment.
We’re looking for someone who is confident communicating with a wide range of people, enjoys solving problems and can stay organised when there are lots of moving parts. A full UK driving licence and access to a car are essential for this role. A Standard DBS check is required for this role.
More About You
- Experience of managing complex customer cases or providing support to customers with additional needs
- Strong communication skills, with the ability to communicate clearly and empathetically with residents and a range of stakeholders
- Excellent organisational skills, with the ability to prioritise and manage a busy workload
- Confident problem solver with the ability to make decisions and influence others
- Experience managing internal and external relationships effectively
- High attention to detail, with experience maintaining accurate records and updating IT systems
- Able to work well under pressure and adapt to changing priorities
- Good working knowledge of Microsoft Word, Excel and Outlook
- GCSEs (or equivalent) in Maths and English (Grades A C / Grade 4 or above)
- CIH qualification would be advantageous
- A full UK driving licence and access to a car is essential
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Resident Support Officer (Decants) employer: A2Dominion
A2Dominion is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are celebrated. As a Resident Support Officer, you will benefit from flexible working arrangements, generous holiday allowances, and a comprehensive health and lifestyle benefits package, all while making a meaningful impact in the lives of residents during challenging transitions. Join us in a role that not only values your skills but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Support Officer (Decants)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at A2Dominion.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from A2Dominion!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like A2Dominion, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at A2Dominion or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resident Support Officer (Decants)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to A2Dominion:Before hitting send, make sure to tailor your application specifically to A2Dominion! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at A2Dominion
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
