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- Tasks: Support vulnerable residents through housing transitions and conduct detailed casework.
- Company: Join a supportive organisation dedicated to making a difference in the community.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous health allowance.
- Other info: Inclusive workplace with opportunities for professional growth and development.
- Why this job: Make a real impact in people's lives while developing your skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English; experience in housing or casework is a plus.
The predicted salary is between 34800 - 40000 £ per year.
Location: Ealing or Staines / Hybrid (with regular travel across Ealing and surrounding areas)
Salary: £34,800-£40,000
Contract: 12‑month fixed term, full‑time, 35 hours per week, Monday to Friday
DBS Level: Enhanced
As a Transition & Housing Programme Officer, you’ll play a key role in supporting the delivery of the Supported Housing Transition programme, carrying out detailed casework, tenancy reviews and property assessments. You’ll be working closely with residents, capturing accurate information, and ensuring every decision is properly evidenced and recorded. This is a role where strong organisation, attention to detail and clear communication are essential, alongside a genuine focus on supporting vulnerable residents through change.
Key Responsibilities- Carry out detailed household tenancy reviews, including occupancy checks, support needs assessments and suitability for transfer to General Needs accommodation
- Undertake property and scheme‑level reviews, gathering data to support appraisal, retention and disposal decisions
- Complete all programme documentation, including case notes, assessment forms, risk logs and supporting evidence
- Work directly with residents, providing clear information, guidance and support throughout the transition process
- Collect, record and analyse data to support accurate reporting and decision‑making
- Support engagement with Local Authorities, including providing information and attending joint visits where required
- Assist with move‑on planning, working with support providers to monitor progress and outcomes
- Maintain and update programme tracking systems, ensuring all actions and tenancy changes are accurately recorded
- Ensure all documentation and data is completed within required deadlines and quality standards
- Escalate safeguarding, welfare and safety concerns in line with organisational procedures
- Act as Data Steward for programme information, ensuring accuracy, quality and compliance
- Contribute to continuous improvement by identifying opportunities to improve processes and resident experience
- Educated to GCSE level (or equivalent) in Maths and English (Grades A*–C), with a relevant degree or professional qualification desirable
- This role requires regular travel and a full UK driving licence; access to a car is essential
- Strong communication skills, with the ability to engage clearly and professionally with residents, including those with complex or additional support needs
- Experience in housing, casework, resident engagement or property administration, with an understanding of housing legislation, tenancy management and safeguarding
- Strong administrative and analytical skills, with excellent attention to detail
- The ability to manage confidential and sensitive information appropriately
- Good IT skills, including Microsoft Excel, Word and case management systems
- Excellent organisation skills, with the ability to manage a structured caseload and work independently
- A good understanding of working with vulnerable residents and supporting positive outcomes through structured processes
- 25 days’ holiday (plus Bank Holidays), increasing to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion: We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team.
Transition & Housing Programme Officer in London employer: A2Dominion
Contact Detail:
A2Dominion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition & Housing Programme Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your skills in casework and resident engagement can make a difference in their Supported Housing Transition programme.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed caseloads or handled sensitive information in previous roles. This will demonstrate your attention to detail and ability to work independently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Transition & Housing Programme Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Transition & Housing Programme Officer role. Highlight your relevant experience in housing, casework, and working with vulnerable residents. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves engaging with residents and local authorities, it's crucial to demonstrate your strong communication abilities. Use clear and professional language in your application to reflect how you would interact in the role. Remember, clarity is key!
Be Detail-Oriented: Attention to detail is essential for this position. When filling out your application, double-check for any errors or omissions. We appreciate candidates who can present accurate information, just like we do in our work with residents.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at A2Dominion
✨Know Your Stuff
Make sure you understand the key responsibilities of a Transition & Housing Programme Officer. Familiarise yourself with tenancy reviews, property assessments, and the importance of clear communication with residents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your strong organisational and analytical skills during the interview. Prepare examples from your past experiences where you've successfully managed casework or supported vulnerable residents. This will demonstrate your ability to handle the structured caseload required for this position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle sensitive situations. Think about potential challenges you might face in the role and prepare thoughtful responses that showcase your approach to supporting residents through transitions.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team dynamics, the support available for staff, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.