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- Tasks: Manage repair requests and optimise operatives' schedules for efficient service delivery.
- Company: Join Pyramid Plus, a dynamic partnership enhancing lives across London.
- Benefits: Enjoy 25 days annual leave, fun team events, and discounts on everyday essentials.
- Why this job: Make a real difference in the community while developing your career in a supportive environment.
- Qualifications: Experience in planning or scheduling, strong problem-solving skills, and a customer-focused attitude.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 28000 - 36000 £ per year.
Location: Ealing
Full Time Permanent (0800 - 1700 Monday - Friday)
Salary up to £32,130.00 per annum
About Us
Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led, reliable and high-quality services to enhance residents’ lives.
Day to day duties:
- Receiving high volumes of repairs requests and booking them into operatives diaries to ensure most efficient service and best use of skills
- Overseeing operatives diaries for a geographical area to ensure maximum productivity
- Responding to emergency and urgent repairs requests and ensure these are met within strict service levels
- Liaising with operatives and supervisors to ensure appropriate follow-on works are booked in and completed
- Assisting colleagues throughout the business on queries regarding responsive repairs
- Providing a professional and customer focussed service
Role Criteria:
- Ideally have previous repairs planning / scheduling experience
- A professional, can-do attitude with strong problem-solving skills and decision-making
- Proven ability to work well in a fast-paced environment
- Excellent customer service ethos and commitment to high quality delivery
- Strong written, verbal, questioning & interpersonal skills
- Good attention to detail and organisational skills
- Ability to work effectively both independently and as part of a team
- Intermediate MS Office skills
- Social housing or similar background is desirable
- Experience in a customer service centre or call handling experience is desirable
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Planner in London employer: A2Dominion
Contact Detail:
A2Dominion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your problem-solving skills and customer service ethos.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’re here to support you every step of the way, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Planner in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planner role. Highlight any relevant experience in repairs planning or scheduling, and don’t forget to showcase your problem-solving skills and customer service ethos!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your can-do attitude and how you can contribute to our mission of providing high-quality services.
Show Off Your Attention to Detail: In a fast-paced environment like ours, attention to detail is key. Make sure your application is free from typos and errors. This shows us you care about quality and professionalism right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we’re here to support you every step of the way!
How to prepare for a job interview at A2Dominion
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner in detail. Familiarise yourself with the day-to-day duties mentioned in the job description, like managing operatives' diaries and responding to urgent repair requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Since the role requires strong problem-solving abilities, think of specific examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you prioritised tasks or resolved issues in a fast-paced environment, as this will highlight your suitability for the role.
✨Customer Service is Key
Emphasise your commitment to providing excellent customer service. Prepare to share instances where you've gone above and beyond for customers, especially in a repairs or maintenance context. This will align with the company's ethos of delivering high-quality services to residents.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.