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- Tasks: Lead a team in managing high-volume housing repairs and ensure top-notch customer service.
- Company: A leading property management company with a focus on quality and performance.
- Benefits: Competitive salary of £64,000, hybrid working model, and opportunities for career growth.
- Why this job: Make a real difference in housing repairs while developing your leadership skills.
- Qualifications: Proven experience in contact centre management and strong leadership abilities.
- Other info: Join a dynamic team committed to excellence in customer service.
The predicted salary is between 64000 - 64000 £ per year.
A leading property management company is seeking a Housing Repairs and Maintenance Contact Centre Manager to oversee high-volume repairs services. The role requires proven contact centre management experience, strong leadership skills, and the ability to drive performance and quality assurance. The position offers a competitive salary of £64,000 per annum and a hybrid working model, blending office and remote work. Candidates must also understand compliance and best practices in customer service.
Interim Housing Repairs Call Centre Lead (Hybrid) in London employer: A2Dominion
Contact Detail:
A2Dominion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Housing Repairs Call Centre Lead (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to contact centre management. Think about how you can showcase your leadership skills and experience in driving performance – we want to see you shine!
✨Tip Number 3
Don’t forget to research the company culture of the places you’re applying to. Understanding their values and how they operate will help you tailor your approach and show them you’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge of leading the Housing Repairs Call Centre.
We think you need these skills to ace Interim Housing Repairs Call Centre Lead (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your contact centre management experience and leadership skills. We want to see how you've driven performance and quality assurance in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Housing Repairs and Maintenance Contact Centre Manager role. Share specific examples of how you’ve tackled challenges in customer service and compliance.
Showcase Your Understanding of Compliance: Since compliance is key in this role, make sure to mention any relevant experience or training you have in this area. We’re looking for candidates who understand best practices in customer service and can ensure our operations run smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at A2Dominion
✨Know Your Stuff
Make sure you brush up on your contact centre management experience. Be ready to discuss specific examples of how you've led teams, improved performance, and ensured quality assurance in previous roles. This will show that you understand the demands of the position.
✨Showcase Leadership Skills
Prepare to talk about your leadership style and how you've motivated your team in high-pressure situations. Think of a few anecdotes that highlight your ability to drive performance and maintain morale, especially in a busy call centre environment.
✨Understand Compliance and Best Practices
Familiarise yourself with compliance regulations and best practices in customer service relevant to the housing repairs sector. Being able to discuss these topics confidently will demonstrate your commitment to maintaining high standards in service delivery.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to repairs and maintenance services. This not only shows your interest in the role but also gives you a chance to assess if the company’s values align with yours.
