a2dominion Group Ltd seeks a capable Contact Centre Manager to lead day-to-day customer and digital contact centre performance across multiple channels. You will ensure service quality, compliance and KPI delivery, while coaching managers and enhancing tenancy and digital capabilities.
You will oversee budgets, workforce planning and channel shift, collaborating with Housing, Customer Support and Digital Services colleagues to optimise outcomes and customer experience. DBS check required.
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Housing Contact Centre Manager - Digital Service in London employer: A2Dominion
A2Dominion is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are celebrated. As a Resident Support Officer, you will benefit from flexible working arrangements, generous holiday allowances, and a comprehensive health and lifestyle benefits package, all while making a meaningful impact in the lives of residents during challenging transitions. Join us in a role that not only values your skills but also fosters a sense of community and belonging.
