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- Tasks: Lead a team in managing high-volume housing repairs and ensure top-notch customer service.
- Company: A leading property management company with a focus on quality and performance.
- Benefits: Competitive salary of £64,000, hybrid working model, and opportunities for career growth.
- Why this job: Make a real difference in housing repairs while developing your leadership skills.
- Qualifications: Proven contact centre management experience and strong leadership abilities.
- Other info: Join a dynamic team committed to excellence in customer service.
The predicted salary is between 38400 - 44800 £ per year.
A leading property management company is seeking a Housing Repairs and Maintenance Contact Centre Manager to oversee high-volume repairs services. The role requires proven contact centre management experience, strong leadership skills, and the ability to drive performance and quality assurance. The position offers a competitive salary of £64,000 per annum and a hybrid working model, blending office and remote work. Candidates must also understand compliance and best practices in customer service.
Interim Housing Repairs Call Centre Lead (Hybrid) employer: A2Dominion
Contact Detail:
A2Dominion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Housing Repairs Call Centre Lead (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills and contact centre management experience. Think of examples where you've driven performance and quality assurance, as these will be key talking points during your chats with potential employers.
✨Tip Number 3
Don’t forget to showcase your understanding of compliance and customer service best practices. Be ready to discuss how you've implemented these in past roles, as it’ll show you’re the right fit for managing high-volume repairs services.
✨Tip Number 4
Finally, apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates. Let’s get you that role!
We think you need these skills to ace Interim Housing Repairs Call Centre Lead (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your contact centre management experience and leadership skills. We want to see how you've driven performance and quality assurance in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Housing Repairs and Maintenance Contact Centre Manager role. Share specific examples of how you’ve tackled challenges in customer service and compliance.
Showcase Your Understanding of Compliance: Since compliance is key in this role, make sure to mention any relevant experience or training you have. We’re looking for candidates who understand best practices in customer service, so let us know how you’ve applied this in your past work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at A2Dominion
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and maintenance processes. Familiarise yourself with compliance standards and best practices in customer service, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in a contact centre environment. Think about times when you've driven performance or improved quality assurance, and be ready to discuss these in detail.
✨Understand the Hybrid Model
Since this role offers a hybrid working model, be prepared to discuss how you would manage a team both in the office and remotely. Share your strategies for maintaining team cohesion and performance across different work environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to housing repairs and their expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
