Housing Support Worker

Overview: Housing Support Worker at A2Dominion, a supported housing service delivering person-centred support, tenancy sustainment, safeguarding and independent living support for people with a range of needs. This role is based in Reading, Berkshire (RG14), 100% site based. It is a full-time, permanent position with 35 hours per week, typically Monday to Friday. Salary is £25,526 to £26,869 per annum plus benefits.

Responsibilities:

• Referral Assessment: Assess referrals and engage with prospective clients using a person-centred approach.
• Client Support: Ensure prospective and current clients understand the support available, financial obligations, rights, responsibilities and tenancy procedures.
• Support Planning: Agree and review Independent Living Plans and Risk Assessments on a regular basis.
• Person-Centred Delivery: Deliver contracted support hours through regular client contact, follow-up action and coordinated wraparound support.
• Partnership Working: Build and maintain effective relationships with health professionals, partner agencies, community contacts and key stakeholders.
• Safeguarding: Report concerns relating to vulnerable people using the correct safeguarding procedures and attend meetings as required.
• Record Keeping: Complete and submit relevant documentation, records and statutory return data accurately and on time.
• Complaints Handling: Handle complaints and representations in line with policy and undertake any necessary investigations.
• Lone Working: Work outside standard office hours when required, following lone working procedures.

Candidate requirements:

• Essential: Educated to GCSE level or equivalent in Maths and English, Grades A* to C.
• Working knowledge and understanding of how to support people in achieving and maintaining independence.
• Experience of providing support to diverse client groups, including people with mental health needs and/or substance misuse.
• Strong organisational skills, including time management, workload management and the ability to meet targets.
• Good IT skills, including the ability to use management information systems.
• Ability to network and build strong relationships with partner agencies, community contacts and key stakeholders.
• Ability to communicate effectively at different levels.
• Able to deal confidently and professionally with distressed, aggressive or challenging behaviour.
• Driving licence and access to own transport.

• Desirable: Housing or support related qualification.
• Knowledge of housing or welfare benefits systems.
• Awareness of safeguarding principles.

Benefits:

• 25 days’ holiday plus Bank Holidays.
• Up to 8% contributory pension.
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

This role requires an Enhanced DBS Check.