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- Tasks: Manage complex anti-social behaviour cases and collaborate with legal teams and community partners.
- Company: Values-led housing organisation focused on community safety and excellent customer service.
- Benefits: Generous salary, 25 days holiday, pension contributions, and health lifestyle allowance.
- Why this job: Make a real difference in community safety while developing your skills in a supportive environment.
- Qualifications: Experience in managing ASB cases and strong communication skills are essential.
- Other info: Hybrid working model with opportunities for professional development.
The predicted salary is between 29800 - 36600 £ per year.
Join a values‑led housing organisation as an Anti‑Social Behaviour Resolution Specialist, managing complex ASB casework, legal proceedings and multi‑agency partnerships to deliver effective community safety outcomes and excellent customer service.
We have a fantastic new job opportunity for an Anti‑Social Behaviour Resolution Specialist to take ownership of a complex caseload of anti‑social behaviour cases across multiple tenures. As an Anti‑Social Behaviour Resolution Specialist you will lead on case management, tenancy enforcement and safeguarding, working in partnership with legal teams, Police and Local Authorities to achieve sustainable resolutions and protect communities. The Anti‑Social Behaviour Resolution Specialist will draft legal documentation, prepare witness statements, attend court hearings and provide expert advice across the organisation, ensuring compliance with housing legislation and best practice.
DUTIES- Case Management: Manage a complex caseload of ASB cases across multiple tenures, interpreting tenancy agreements and leases to ensure appropriate enforcement action.
- Legal Preparation: Prepare detailed witness statements, draft Notices Seeking Possession and compile court‑ready documentation.
- Court Representation: Work alongside the in‑house legal team and represent the organisation at court hearings.
- Multi‑Agency Working: Attend multi‑agency meetings with Police, Local Authorities, MPs, Councillors and community partners to support case resolution.
- Customer Service: Maintain regular communication with residents, delivering high standards of customer care and support.
- Victim and Perpetrator Support: Provide advice, referrals and ongoing assistance to victims and alleged perpetrators throughout the lifecycle of a case.
- Stakeholder Engagement: Build and maintain strong professional relationships across all boroughs and partner agencies.
- Record Keeping: Maintain accurate case management records on IT systems and ensure effective manual documentation where required.
- Advisory Support: Provide guidance and coaching to colleagues on lower‑level ASB cases and quality assurance in ASB practice.
- Full UK driving licence and access to own vehicle with the ability to travel across the operational geography.
- Degree level qualification (or equivalent) or relevant professional experience with evidence of continuing professional development in housing, ASB or legal frameworks.
- Previous experience managing complex ASB casework including contested legal action and mediation.
- Up‑to‑date knowledge of anti‑social behaviour legislation, regulation and best practice.
- Experience drafting legal and court documentation and representing cases at court.
- Proven ability to manage workload, prioritise complex cases and meet deadlines.
- Strong written and verbal communication skills with the ability to build rapport with residents and colleagues.
- Confident stakeholder management skills within multi‑agency environments.
- Excellent IT skills with experience using case management and reporting systems.
- GCSEs (or equivalent) in Maths and English, Grades A* to C.
- CIH membership or willingness to work towards a recognised housing qualification.
- Experience in coaching, training and quality assurance relating to ASB practice.
This role requires an Enhanced DBS check.
BENEFITS- 25 days’ holiday (plus Bank Holidays).
- Up to 8% contributory pension.
- A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Housing Officer / ASB Case Officer / Anti-Social Behaviour Specialist employer: A2Dominion
Contact Detail:
A2Dominion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer / ASB Case Officer / Anti-Social Behaviour Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. Attend local events or online webinars where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to ASB case management and community safety. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring along examples of your previous work, like case studies or documentation you've prepared. This will demonstrate your hands-on experience and understanding of the complexities involved in ASB cases.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Housing Officer / ASB Case Officer / Anti-Social Behaviour Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ASB casework and legal proceedings. We want to see how your background aligns with the role, so don’t hold back on showcasing your relevant skills!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder engagement, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear examples in your application that show how you’ve built rapport with residents and colleagues in the past.
Highlight Your Multi-Agency Experience: If you've worked with various agencies like the Police or Local Authorities, make sure to mention it! We value collaboration, so sharing your experiences in multi-agency settings will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at A2Dominion
✨Know Your ASB Legislation
Brush up on the latest anti-social behaviour legislation and best practices. Being able to discuss specific laws and how they apply to your potential role will show that you’re not just knowledgeable but also genuinely interested in the field.
✨Prepare Real-Life Examples
Think of specific cases you've managed or been involved with, especially those that required complex problem-solving or multi-agency collaboration. Sharing these examples during your interview will demonstrate your hands-on experience and ability to handle challenging situations.
✨Showcase Your Communication Skills
As an Anti-Social Behaviour Resolution Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully built rapport with residents or stakeholders.
✨Understand the Organisation's Values
Research the values and mission of the housing organisation you're interviewing with. Be ready to explain how your personal values align with theirs, and how you can contribute to their community safety outcomes and customer service excellence.