Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a retirement living scheme, ensuring safety and support for residents.
- Company: Join a dedicated team focused on enhancing the lives of older individuals.
- Benefits: Enjoy 25 days holiday, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of vulnerable individuals every day.
- Qualifications: GCSEs in Maths and English, plus experience in supported housing or care.
- Other info: Full-time role with a supportive environment and career advancement potential.
The predicted salary is between 25526 - 30900 £ per year.
Location: Sevenoaks Court, Northwood, Harrow, HA6 2TW
Working hours: 35hpw across Mon-Fri
Salary: £25,526.00 - £30,900.00
Contract: Full time / Permanent
DBS Level: Enhanced DBS
Role Overview
To deliver a high-quality scheme management service to meet the needs and aspirations of our customers in retirement living, extra care, leasehold and supported housing, by creating and maintaining a safe, secure and welcoming environment for customers, visitors and professionals.
Key Responsibilities
- Ensure compliance with Health & Safety and Fire Safety requirements, maintaining accurate records
- Support lettings processes including viewings, assessments, tenancy sign‑ups, and inductions
- Manage tenancy terminations, liaising with relevant teams and contractors
- Deliver a person‑centred service using assessments, support plans, and risk management tools
- Take appropriate safeguarding actions in line with legislation and internal procedures
- Promote customer engagement, wellbeing, and access to support services
- Manage ASB cases in line with policy, providing guidance to customers
- Liaise with on‑site support providers and external agencies to address customer needs
- Support customers with housing options, including move‑on where appropriate
- Assist with Housing Benefit and welfare claims to sustain tenancies and reduce arrears
- Monitor customer wellbeing and provide referrals to relevant services
Qualifications
- GCSEs (or equivalent) in Maths and English (Grade C/4 or above)
- Experience supporting vulnerable individuals, including older people or within supported/sheltered housing
- Strong housing experience, ideally within sheltered or extra care settings desirable
- Knowledge of welfare benefits (e.g. Housing Benefit, Universal Credit)
- Understanding of safeguarding legislation and best practice
- Experience maintaining Health & Safety compliance, including inspections and record keeping
- Ability to signpost or refer customers to appropriate support services
- Confident in customer‑facing roles and working with community groups
- Aware of services supporting older people, including Adult Social Care and DWP
- Basic IT skills and willingness to learn new systems
Desirable
- Full UK driving licence desirable, but not essential
- Level 3 qualification in Housing or Supported Housing
- Level 2 Health & Safety qualification (or equivalent)
Benefits: 25 days’ holiday
Scheme Manager (Retirement Living) in Harrow on the Hill employer: A2Dominion
Contact Detail:
A2Dominion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager (Retirement Living) in Harrow on the Hill
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living sector, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want you to show how your experience aligns with their mission in providing high-quality scheme management services.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to safeguarding and customer engagement. We can help you refine your answers so you can confidently demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Scheme Manager (Retirement Living) in Harrow on the Hill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheme Manager role. Highlight your experience with vulnerable individuals and any relevant housing knowledge. We want to see how you can bring your unique skills to our team!
Showcase Your Experience: When detailing your past roles, focus on your experience in supported housing or working with older people. Use specific examples that demonstrate your ability to manage tenancy processes and ensure customer wellbeing. This will help us see your fit for the position.
Be Person-Centred: In your application, emphasise your commitment to delivering a person-centred service. Share any experiences where you've successfully engaged with customers and addressed their needs. We love candidates who prioritise customer satisfaction!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at A2Dominion
✨Know Your Stuff
Make sure you understand the role of a Scheme Manager in retirement living. Familiarise yourself with the key responsibilities, especially around health and safety compliance, customer engagement, and support services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work where you've supported vulnerable individuals or managed housing situations. Highlight your experience with welfare benefits and safeguarding legislation, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, the challenges they face in the role, or how they measure success in customer engagement. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
✨Be Person-Centred
Since the role is all about delivering a person-centred service, demonstrate your empathy and understanding during the interview. Share stories that reflect your ability to connect with customers and address their needs. This will help the interviewers see you as a great fit for their team.