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For Companies At a Glance
- Tasks: Lead a team of 200 to ensure smooth operations and deliver quality services.
- Company: Join a dynamic joint venture with A2Dominion, focused on community impact.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in the lives of thousands while leading a passionate team.
- Qualifications: Proven leadership skills and experience in operations management.
- Other info: Opportunity for growth in a collaborative and high-performance culture.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
As the General Manager and Head of Operations for our Joint Venture contract with A2Dominion, you will oversee the branch's overall performance and ensure the seamless execution of all operational activities. Leading a team of up to 200 staff members, you will drive strategic goals, manage daily operations, and cultivate a productive, engaged workforce. The role involves delivering repairs, voids, and planned works for a stock of 39,000 homes. Based at our co-located office in Ealing, the properties under this contract cover a broad geographical area, spanning the M4 corridor, Hampshire, and London.
Key Responsibilities
- Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes
- Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives
- Ensure compliance with company policies and procedures
- Analyse data and provide insights and recommendations to support decision making
- Foster a positive and collaborative working environment, promoting professional growth and development among team members
- Lead and manage a team, providing guidance, support and development opportunities
- Foster a collaborative and high-performance culture, promoting accountability and continuous improvement
- Ensure administrative processes are efficient, compliant and supportive of operational objectives
- Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example
- Set targets and objectives that encapsulate the Division’s strategy
- Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement
- Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client
- Review, monitor and control Branch/Contract performance to ensure delivery of P
General Manager employer: A2Dominion
Contact Detail:
A2Dominion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that General Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its operations thoroughly. Understand their values and how they align with your leadership style. We want you to walk in there confident, ready to showcase how you can drive performance and foster a positive work environment.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and operational strategies. We suggest doing mock interviews with friends or mentors to refine your responses and get comfortable discussing your experience leading large teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that General Manager position!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in managing large teams and overseeing operations, especially in contexts similar to our Joint Venture with A2Dominion.
Showcase Leadership Skills: We want to see your leadership style! Share examples of how you've motivated teams and fostered a positive work environment. This is key for us as we look for someone who can drive performance and professional growth.
Be Data-Driven: Since analysing data is part of the role, include any relevant experience you have in using data to make decisions. Show us how you've used insights to improve operations or customer experiences in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at A2Dominion
✨Know Your Numbers
As a General Manager, you'll be expected to handle a lot of data. Brush up on key metrics related to operational performance, such as repair turnaround times and customer satisfaction scores. Being able to discuss these figures confidently will show that you understand the business inside out.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've successfully led a team, managed conflicts, or fostered a positive work environment. This role is all about guiding a large team, so demonstrating your ability to motivate and mentor will be crucial.
✨Understand the Client's Needs
Research A2Dominion and their operational goals. Be ready to discuss how you can align your strategies with their objectives. Showing that you understand their priorities and how to enhance customer engagement will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific challenges, like managing a sudden increase in repairs or dealing with underperforming staff. Think through potential scenarios and how you would address them, focusing on your problem-solving skills and ability to maintain service quality.