A2Dominion is seeking a Complaints Caseworker in London to manage a varied caseload of Stage 1 complaints from acknowledgement to resolution. You will gather evidence, review information, engage with internal stakeholders and draft responses that are fair, empathetic and compliant with regulatory requirements.
You will apply strong investigative skills, build relationships across teams and help identify opportunities for improvement to ensure customers receive a positive experience.
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Flexible Complaints Investigator & Resolution Specialist employer: A2Dominion
A2Dominion is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are celebrated. As a Resident Support Officer, you will benefit from flexible working arrangements, generous holiday allowances, and a comprehensive health and lifestyle benefits package, all while making a meaningful impact in the lives of residents during challenging transitions. Join us in a role that not only values your skills but also fosters a sense of community and belonging.
