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- Tasks: Manage resident accounts and support them through financial challenges.
- Company: Join A2Dominion, a supportive organisation making a difference in the community.
- Benefits: Enjoy 25 days holiday, competitive salary, and a hybrid work model.
- Why this job: Make a real impact by helping residents navigate their financial situations.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
- Other info: Great opportunity for career growth in a dynamic team environment.
The predicted salary is between 34800 - 34800 £ per year.
Location: Staines / Hybrid
Salary: £34,800
Contract: 9-month fixed term, full-time, 35 hours per week, Monday to Friday
DBS Level: Standard
We’re looking for a Customer Accounts Officer with strong organisational skills, proactive attitude and a willingness to get stuck in to support residents through financial challenges.
Key Responsibilities
- To manage and monitor residents accounts and to recover outstanding money in accordance with policies and procedures
- To represent A2Dominion in court at possession hearings and at evictions where relevant
- To provide advice and assistance to residents on all relevant benefit and debt issues
- To ensure that IT systems are regularly updated, and effective manual record systems are maintained
- To liaise with relevant external stakeholders (County Courts and Local Authorities) to enhance performance and ensure compliance with Service Level Agreements are met
- Liaise with statutory and voluntary advice agencies on individual cases as appropriate
- To liaise with internal teams and departments as required given the needs of an individual case
- To work as part of the customer accounts teams to ensure individual and team targets are met and that key performance indicators are achieved
- To produce arrears performance reports as required
More About You
- A proactive and organised individual who takes ownership of their work
- Strong communication skills, with the ability to build positive relationships and support a diverse range of residents with empathy and confidence
- Able to manage a varied workload, priorities effectively and remain calm under pressure
- Comfortable working both independently and as part of a team
- Strong IT skills, with the confidence to learn and use new systems and digital tools
- High level of accuracy and attention to detail in all aspects of work
- Experience in a Housing Association or Local Authority setting is desirable but not essential
- Knowledge of Welfare Benefits, Debt Recovery or Credit Control is desirable
Benefits
- 25 days’ holiday (plus)
Customer Accounts Officer employer: A2Dominion
Contact Detail:
A2Dominion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Customer Accounts Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Accounts Officer role. Highlight your organisational skills and any relevant experience in managing accounts or supporting residents with financial challenges.
Craft a Compelling Cover Letter: Your cover letter should reflect your proactive attitude and strong communication skills. Share specific examples of how you've built positive relationships and supported individuals in similar situations.
Showcase Your IT Skills: Since strong IT skills are essential, mention any experience you have with digital tools or systems. If you've worked with record-keeping software or databases, be sure to include that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at A2Dominion
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Accounts Officer. Brush up on topics like debt recovery, welfare benefits, and how to manage resident accounts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your organisational skills and proactive attitude during the interview. Prepare examples from your past experiences where you've successfully managed workloads or supported individuals through financial challenges. This will demonstrate your ability to handle the job's demands.
✨Practice Empathy
Since the role involves supporting residents, be ready to discuss how you would approach sensitive situations with empathy and confidence. Think of scenarios where you've had to build positive relationships and how you can apply that to this position.
✨Get Familiar with IT Systems
As strong IT skills are essential, make sure you're comfortable discussing any relevant software or digital tools you've used in the past. If you have experience with record-keeping systems, mention it! This shows you're ready to hit the ground running.