At a Glance
- Tasks: Support business applications and help users solve system issues with practical guidance.
- Company: Join A2Dominion, a diverse and inclusive employer making a real difference.
- Benefits: Enjoy 25 days holiday, flexible working, and up to £300 for health benefits.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the key link between users and tech, improving their experience every day.
- Qualifications: Experience in supporting business applications and strong problem-solving skills required.
The predicted salary is between 39857 - 45000 £ per year.
Location: Ealing / Hybrid (some office attendance required)
Salary: £39,857-£45,000 (dependent on experience)
Contract type: Permanent – Full Time (35 hours per week, Monday to Friday)
DBS Level – Basic
Help colleagues get the best from the applications they use every day.
Are you experienced in supporting business applications and helping users solve system and process-related issues? Do you enjoy translating technical information into clear, practical guidance and identifying ways to improve system use, user experience and data quality? If so, this could be the opportunity for you.
We’re looking for a Business Applications Analyst to join our Applications Support team within Information Technology. You’ll provide functional, user-focused support across a portfolio of SaaS and enterprise business applications, helping ensure our systems are used effectively, consistently and in line with agreed business processes.
Acting as a key link between business users, Product Owners and technical teams, you’ll resolve day-to-day application issues, improve users’ confidence and capability, and help reduce recurring support demand. You’ll also work closely with colleagues across IT and with external application providers to improve system adoption, service performance and data quality.
Key Responsibilities
- Provide second-line and third-line support across our business applications, resolving incidents and service requests within agreed timescales and to a high standard.
- Act as a key point of contact for business users, responding to system queries and providing clear, practical guidance on application use and business processes.
- Help colleagues understand how applications are designed to be used, promoting consistent working practices and adherence to agreed processes and controls.
- Engage proactively with users and stakeholders to identify incorrect system use, areas of misunderstanding and process gaps that may be increasing support demand or affecting data quality.
- Deliver user training and knowledge-sharing activities that help colleagues use business applications confidently and effectively.
- Work closely with the Applications Support Manager and Product Owners to identify opportunities to improve services, system usability and business processes.
- Monitor incident trends and recurring issues, contributing to problem management and recommending preventative improvements.
- Support the transition of new and changed services into business-as-usual operations through user-readiness activities, documentation and knowledge transfer.
- Follow IT Service Management processes, including Incident, Problem, Change and Knowledge Management, while maintaining clear and accurate records.
More About You
- Experience working in housing or a similar sector.
- An ITIL or equivalent service management qualification.
- Experience supporting business applications in a user-facing environment.
- Experience using NEC system (highly desirable).
- The ability to provide clear, practical guidance to colleagues with different levels of technical knowledge.
- Strong problem-solving skills, with the ability to identify root causes and recommend practical improvements.
- Experience working with third-party support providers and managing escalations.
- A good understanding of IT Service Management processes, including Incident, Problem, Change and Knowledge Management.
Choosing us is easy. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Inclusion at A2Dominion: We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Danny Banks. The role closes on 1st October and we reserve the right to close early upon appointment of the right candidate.
Business Applications Analyst employer: A2Dominion
A2Dominion is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are celebrated. As a Resident Support Officer, you will benefit from flexible working arrangements, generous holiday allowances, and a comprehensive health and lifestyle benefits package, all while making a meaningful impact in the lives of residents during challenging transitions. Join us in a role that not only values your skills but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what A2Dominion values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges A2Dominion might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at A2Dominion!
✨Direct Apply to A2Dominion
Let's not forget to apply directly through the A2Dominion website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Business Applications Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at A2Dominion.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at A2Dominion. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at A2Dominion
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
