At a Glance
- Tasks: Support key audits and provide top-notch admin support across housing services.
- Company: Join A2Dominion, a dynamic organisation focused on customer service.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and teamwork.
- Why this job: Make a real difference in housing services while developing your skills.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 29696 - 29696 £ per year.
Location: Staines (with regular travel to Oxford, Winchester and Ealing)
Salary: £29,696.00
Contract: 3-month fixed‑term, full‑time, 35 hours per week, Monday to Friday
DBS Level: Basic
Are you confident working in a fast‑paced environment, managing competing priorities, and delivering excellent customer service? Join us as a Housing Assistant and play a key role in supporting an internal key audit project across multiple office locations, alongside providing high‑quality administrative support across housing services.
This is a varied Housing Assistant role with a primary focus on completing an internal key audit across A2Dominion offices. You’ll help ensure accurate records are maintained, supporting consistency, security and effective service delivery across teams and locations. Alongside the project work, you may also support wider Housing Assistant administrative duties across the Customer Support function when required.
Key Responsibilities- Support the completion of an internal key audit across multiple A2Dominion office locations
- Develop and maintain effective and positive working relationships with colleagues and teams across the business
- Allocate and prioritise tasks efficiently to ensure they are completed within timescales
- Support the delivery of small projects within the team as required by management
- Ensure objectives and tasks are met and accurately recorded against KPIs to support tracking and reporting
- Deliver excellent customer service to internal and external customers
- Provide general administrative support across Lettings, Income, Case Management, Neighbourhood and wider Customer Support teams
- Update relevant IT systems accurately following every customer contact
- Manage tasks effectively, responding to queries and resolving matters at first point of contact where possible
- Educated to GCSE level or equivalent in Maths and English (Grade C / Level 4 or above)
- Experience of delivering an effective customer‑focused service
- Ability to effectively prioritise workload and manage competing tasks
- Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues and external service providers
- Confident using Microsoft applications including Word, Excel, Outlook, Teams
Housing Assistant in Surrey employer: A2Dominion Housing Group Ltd
A2Dominion is an exceptional employer that values its employees by fostering a supportive and collaborative work culture. As a Housing Assistant, you will benefit from opportunities for professional growth while working in a dynamic environment across multiple locations, including Staines, Oxford, Winchester, and Ealing. With a commitment to delivering excellent customer service and maintaining high standards, A2Dominion ensures that every team member plays a vital role in achieving organisational goals.
Contact Details:
A2Dominion Housing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at A2Dominion on LinkedIn. Ask them about their experiences and any tips they might have for landing the Housing Assistant role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and project management. Think about examples from your past experiences that showcase your ability to handle competing priorities and deliver excellent service. We want you to shine!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft applications like Word, Excel, and Teams. During the interview, mention how you've used these tools in previous roles to manage tasks and improve efficiency. It’ll show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Let’s get you that Housing Assistant position!
We think you need these skills to ace Housing Assistant in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Assistant role. Highlight your experience in customer service and any relevant administrative skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to manage competing priorities and deliver excellent customer service, as these are key for us.
Showcase Your Communication Skills:Since strong verbal and written communication skills are essential, make sure your application reflects this. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Housing Assistant role. Familiarise yourself with the key responsibilities, especially around managing audits and providing customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is crucial for this role, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Organisational Skills
The job requires effective prioritisation and task management. Be ready to discuss how you manage competing priorities in a fast-paced environment. You could mention tools or techniques you use to stay organised, like to-do lists or digital planners, to illustrate your approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, the specific projects you'll be involved in, or how success is measured in the Housing Assistant role. It’s a great way to engage with the interviewer and leave a lasting impression.
