At a Glance
- Tasks: Support individuals in housing, helping them achieve independence and stability.
- Company: Join A2Dominion, a supportive and inclusive employer.
- Benefits: Generous holiday, pension contributions, and health benefits allowance.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in Maths and English; experience in support roles preferred.
The predicted salary is between 25526 - 26869 € per year.
Location: Newbury, RG14 (based on‑site 5 days a week, occasional travel may be required).
Salary: £25,526‑£26,869.
Contract: Permanent, full‑time (35 hours, Monday to Friday).
DBS Level: Enhanced.
Join A2Dominion as a Support Officer and play a key role in delivering person‑centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day‑to‑day lives.
Key Responsibilities
- Assess referrals and engage with prospective clients using a person‑centred approach.
- Liaise with health professionals, other agencies and colleagues as appropriate.
- Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
- Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
- Flexibly deliver the support identified in an Independent Living Plan through regular person‑centred contact, taking follow‑up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments.
- Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co‑operation is maintained.
- Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
- Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
- Actively contribute to the collection of data to be used in statutory returns.
- Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
- Work outside of standard office hours, as required, to deliver services, following lone working procedures.
More About You
- Educated to GCSE level or equivalent in Maths and English (Grades A*‑C).
- A working knowledge and understanding of how to support people in achieving and maintaining independence.
- Housing or support related qualification is desirable but not essential.
- Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse.
- Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable.
- Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems.
- Ability to network and build strong relationships with partner agencies, community and key stakeholders.
- Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour.
- Driving licence and access to own transport.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (plus bank holidays) increasing up to 28 days with 3 years of service. Up to 8% contributory pension. All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk.
This vacancy is being managed by Kate Jacobs. The role closes on 6th May 2026 and we reserve the right to close early upon appointment of the right candidate.
Support Officer employer: A2Dominion Housing Group Ltd
A2Dominion is an exceptional employer that prioritises the well-being and professional growth of its employees. Located in Newbury, our supportive work culture fosters collaboration and inclusivity, offering flexible benefits, generous holiday allowances, and a commitment to employee development. Join us as a Support Officer and make a meaningful impact while enjoying a rewarding career in a dynamic environment.
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on A2Dominion. Understand their values and mission, especially around supporting individuals in housing. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Support Officer, you'll be working with diverse clients. Think of examples from your past experiences where you've successfully supported someone or resolved a conflict. This will help you shine during those tricky interview questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company culture. Plus, it shows initiative and can help you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there. Don’t miss out on your chance to join A2Dominion!
We think you need these skills to ace Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Officer role. We want to see how you can deliver person-centred support and engage with clients effectively.
Showcase Relevant Experience:If you've worked with diverse client groups or have experience in housing or support, let us know! Share specific examples that demonstrate your ability to help individuals maintain independence and stability.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it's relevant!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Support Officer. Familiarise yourself with person-centred approaches and how they apply to supporting individuals in housing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your past experiences, especially those related to supporting diverse client groups. Think of specific examples where you've helped someone achieve independence or navigated challenging situations. This will demonstrate your capability and understanding of the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the types of clients you'll be working with, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. Take a moment to think before responding, and ensure your answers are relevant to the question. This not only helps you provide better responses but also demonstrates your communication skills, which are crucial for a Support Officer.
