At a Glance
- Tasks: Manage the lettings process and deliver excellent customer service in a fast-paced environment.
- Company: Join A2 Dominion, a diverse and inclusive employer committed to making a difference.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous health benefits allowance.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact by helping customers find their new homes.
- Qualifications: GCSEs in Maths and English, customer service experience, and a UK driving licence.
The predicted salary is between 34800 - 38000 £ per year.
Location: Staines / Hybrid (with regular travel as required)
Salary: £34,800 to £38,000 (dependent on experience)
Contract: Permanent, full‑time, 35 hours per week, Monday to Friday
DBS Level: Basic
Are you confident working in a fast‑paced environment, managing competing priorities and delivering excellent customer service? Join us as a Lettings Consultant and play a key role in delivering an efficient and customer‑focused lettings service, helping to minimise void loss and support customers into their new homes. This is a varied and rewarding role where you’ll manage the end‑to‑end lettings process, working closely with customers, local authorities, contractors and internal teams to ensure properties are re‑let within target timescales. We’re looking for someone organised, resilient and confident in building relationships, who can manage a busy workload while delivering a high standard of service. Regular travel is required across operational areas, therefore access to a car is essential.
Key Responsibilities
- Allocate and offer homes in line with policies, procedures, nomination agreements and commissioner requirements
- Check that void properties marked as Ready to Let meet our lettable standard
- Organise and attend accompanied viewings for prospective tenants
- Assess prospective tenants for suitability and affordability
- Complete lettings in accordance with Right to Rent legislation
- Prepare tenancy documentation and carry out tenancy sign‑up appointments in line with policies and procedures
- Maintain accurate records and update systems throughout the voids and lettings process
- Resolve customer queries promptly, liaising with operational teams, residents, local authorities, contractors and third‑party providers where required
- Build and maintain effective working relationships with internal and external stakeholders
- Provide support to other Lettings teams and New Build Lettings functions as required
- Ensure all systems are accurate and up to date, including recording all customer contact
More About You
- Educated to GCSE level or equivalent in Maths and English (Grades A*–C)
- Background working in a customer‑focused environment, with experience in allocations and lettings services
- Experience working with New Build properties and managing competing priorities to meet deadlines
- Good understanding of government legislation relating to homelessness and lettings, including Choice Based Lettings
- Knowledge of the technical aspects of void maintenance
- Responsive and adaptable to change, with the ability to work effectively in a fast‑paced environment
- Strong communication and relationship‑building skills, with the confidence to deal professionally with challenging situations
- Confident using IT systems and maintaining accurate records
- Holds a UK Driving Licence and has access to a car
Choosing Us
As an employee of A2 Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2 Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply – or get in touch with us to talk it through. At A2 Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Lettings Consultant in Staines employer: A2Dominion Housing Group Ltd
A2 Dominion is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are celebrated. With flexible working options, generous holiday allowances, and a commitment to employee development, this role as a Lettings Consultant in Staines provides a meaningful opportunity to make a positive impact in the community while enjoying a rewarding career. Join us to be part of a team that values your contributions and supports your journey.
Contact Details:
A2Dominion Housing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Consultant in Staines
✨Tip Number 1
Network like a pro! Reach out to your contacts in the lettings industry and let them know you're on the hunt for a Lettings Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for lettings roles and practice your answers. We want you to showcase your customer service skills and ability to manage competing priorities, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got all the latest listings and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Lettings Consultant in Staines
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Consultant role. Highlight your experience in customer service and lettings, and don’t forget to mention any relevant qualifications or skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've managed competing priorities and delivered excellent customer service in the past.
Show Off Your Communication Skills:As a Lettings Consultant, strong communication is key. Make sure your application reflects your ability to build relationships and handle challenging situations. Keep your language clear and professional, but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have available!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of lettings processes and relevant legislation, especially around Right to Rent and homelessness. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service or resolved challenging situations. This is key for a Lettings Consultant, so make sure you highlight your ability to build relationships and manage queries effectively.
✨Be Organised and Resilient
Since the role involves managing competing priorities, demonstrate your organisational skills during the interview. Share how you've successfully juggled multiple tasks in a fast-paced environment, and be ready to discuss your strategies for staying calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in lettings, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
