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- Tasks: Manage properties and ensure a great living experience for residents.
- Company: Join A2Dominion, a supportive and inclusive housing management company.
- Benefits: Enjoy 25 days holiday, pension contributions, and health benefits allowance.
- Other info: Diverse and family-friendly workplace with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSEs in Maths and English, strong communication skills, and customer service experience.
The predicted salary is between 34800 - 37000 £ per year.
Location: Guildford, GU2 7WW (based on-site 5 days a week)
Salary: £34,800 to £37,000
Contract: Permanent, full-time (35 hours, Monday to Friday)
DBS Level: Enhanced
As a Property Manager at A2Dominion, you’ll be responsible for delivering a high quality, customer focused housing management service across our keyworker and student accommodation, ensuring properties are well run, compliant, and delivering a great experience for residents. You’ll be creating environments that feel well-managed and welcoming, building relationships that matter, and becoming a trusted point of contact for residents day to day. It’s a varied, hands-on role where your organisation, resilience and customer focus really count.
Responsibilities
- Manage the allocation and letting of properties, including viewings, sign-ups and tenancy documentation
- Oversee void management to ensure properties are re-let efficiently and rental loss is minimised
- Act as a point of contact for residents, resolving queries, complaints and issues in a timely and professional manner
- Carry out regular estate and property inspections, ensuring accurate records are maintained and appropriate actions are taken
- Monitor contractor performance and report any service delivery issues
- Manage tenancies in line with policies, procedures and key performance indicators
- Handle anti-social behaviour cases and customer disputes, ensuring fair and consistent outcomes
- Promote good housekeeping and fire safety practices across all properties
- Maintain accurate and up-to-date records of all customer interactions and property management activity
- Monitor rent accounts and take appropriate action to manage arrears and maximise income
- Work closely with internal teams, external partners and stakeholders to support residents
- Represent the organisation at meetings, hearings and court proceedings where required
- Support the Area Manager in reviewing and improving policies, procedures and working practices
Qualifications
- Educated to GCSE level (or equivalent) in Maths and English
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage a varied workload
- Good working knowledge of IT systems, including Microsoft Office
- Experience working in a customer-facing property or housing management role
- Strong understanding of tenancy management and customer service delivery
- Ability to resolve problems effectively and respond to customer needs
- Knowledge of housing law, housing management issues and best practice is highly desirable
- Understanding of building safety and compliance requirements
- A full UK driving licence and access to a car is desirable
Benefits
- 25 days’ holiday (plus Bank Holidays), increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk. We value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here.
Property Manager employer: A2Dominion Housing Group Ltd
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them too! This shows that you’re engaged and serious about the role. Ask about their approach to property management or how they support their staff – it’ll make you stand out.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Manager role. Highlight your experience in property management, customer service, and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Property Manager, communication is key. In your application, demonstrate your ability to resolve issues and build relationships. Share examples of how you've successfully managed tenant queries or complaints in the past.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll find all the details you need right there. Plus, it helps us keep track of your application better!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Properties
Before the interview, make sure you research the properties managed by A2Dominion. Familiarise yourself with their keyworker and student accommodation offerings. This will help you demonstrate your understanding of the role and show that you're genuinely interested in providing a great experience for residents.
✨Showcase Your Customer Service Skills
As a Property Manager, you'll be the go-to person for residents. Prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your communication skills and how you build relationships, as this is crucial for the role.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities to manage a varied workload. Think of specific instances where you've effectively prioritised tasks or managed multiple responsibilities. Be ready to discuss how you keep accurate records and ensure compliance with policies and procedures.
✨Understand Housing Law Basics
While you may not need to be a legal expert, having a basic understanding of housing law and compliance requirements will set you apart. Brush up on relevant legislation and best practices in property management. This knowledge will show that you're prepared to handle tenancy management and any issues that may arise.