Performance Partner

Performance Partner

Salary: £42,628 – £44,871 (dependent on experience)

Contract: 12-Months Fixed Term (with the possibility to extend)

Hours: Full Time, 35 hours per week

Location: Oxford/Winchester/Staines/Ealing/Hybrid

DBS: Basic

About us

We are a UK housing association committed to a new vision – providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.

And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.

About the role

As a Performance Partner, you’ll be the driving force behind one or more Operational teams, providing insightful, effective and results-driven business support. You’ll be enabling and empowering Operational service leads to focus on what truly matters – enhancing customer satisfaction, boosting performance and driving improvement.

More about the role

• Be an integral member within a high performing team who provide Operational Service Leads and other managers with day-to-day assistance on all issues relating to the quality, performance and improvement of services – using LEAN principles where appropriate.
• Responsible for one or more Operational business areas to be embedded with the team and develop a detailed understanding of business processes, priorities and opportunities to improve.
• Use business intelligence, customer insights and quality assurance feedback to identify, coordinate and deliver projects to improve customer satisfaction and service performance.
• Utilise a detailed understanding of business areas to support the development of policies, procedures and processes, business continuity and cross-cutting business improvements such as IT and infrastructure changes.
• Responsible for raising the profile of Operational teams by coordinating, maintaining and updating departmental requirements for communication material – including Intranet and Internet pages.
• Support the service leads with annual activity plans including project management responsibilities and assistance with progress monitoring and reporting.
• Responsible for managing information in relation to legislative or contractual responsibilities such as contract libraries and relationship mapping.
• Maintain expert awareness of compliance and best practice by attending internal and external meetings and researching changes and developments within the industry.
• Contribute towards high quality performance and impact reports to demonstrate the value of Performance Partners including value added through project based activities.
• Ensure the collection, management and use of data adheres to GDPR.
• Participate in improvement workshops, including supporting pre-work preparation, attending workshops, and ensuring follow-up actions are carried out.

More about you

• Educated to A-Level (Grades A*-C) or equivalent in Maths and English.
• A minimum of 2 years’ experience working in a business improvement or project management role is desired.
• Experience in the Housing sector is desirable to demonstrate knowledge of housing legislation, regulation, policy and best practice.
• Experience of project management, delivery and evaluation.
• Experience of driving innovation and embedding new ideas within the public sector, charity or voluntary sector.
• Experience of setting up performance measures for monitoring progress of services against contract and departmental business plan objectives.
• Able to work effectively and diligently at a fast pace and meet tight deadlines with a keen eye for detail.
• Confident approach to problem-solving ensuring matters are swiftly and satisfactorily resolved.
• Excellent stakeholder relationship management skills and proven ability to maintain successful relationships with colleagues and customers.
• Proficiency in Microsoft Office and willingness to quickly adapt to new systems.
• This role will require some travel between offices, so it would be desirable for you to hold a clean UK driving licence and have access to a car or reliable transport links.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• Flexible working.
• Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: .

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

• Actively look to attract and recruit disabled people.
• Provide a fully inclusive and accessible recruitment process.
• Offer an interview to disabled applicants who meet the minimum criteria for the job.
• Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job.
• Make reasonable adjustments as required.

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at .

A2Dominion are proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

The role closes on 10^th March 2025; we reserve the right to close this role upon appointment of the right candidate.

#J-18808-Ljbffr