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- Tasks: Provide a welcoming reception service and maintain a safe office environment.
- Company: Join a leading UK housing association dedicated to creating homes people love.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous health allowance.
- Why this job: Make a real impact by supporting a diverse community and enhancing workplace safety.
- Qualifications: GCSEs in Maths and English, plus IT skills for effective communication.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 15962 - 16801 ÂŁ per year.
Salary: £15,962 – £16,801
Location: 6 Collins Street, Oxford, OX4 1NN
Contract: Permanent, 22 hours across 5 days per week.
Working Hours: Monday to Thursday - 8:30am to 1:00pm – Friday 8:30am to 12:30pm
DBS check required: Basic
Advert Closing date: Friday 9th January 2026
Role Overview
We are looking for a Facilities Assistant to join our dedicated Property Services department. The successful candidate will be responsible for providing a customer focused facilities and reception service within the office for both visitors and staff and to maintain a safe working environment.
Key responsibilities
- To meet and greet visitors including customers who may be challenging and require additional support
- To inform hosts promptly and ensure security procedures for signing in are followed
- To deal with their queries where possible and escalate enquiries to an appropriate Manager where necessary
- To be responsible for keeping the reception area and any interview/meeting rooms tidy and supplied with appropriate items, ensuring any literature on display is relevant and up to date
- To respond to Facilities requests for work on the Facilities ServiceNow service desk
- To carry out the group’s Starters, Leavers and Movers (SLaM) procedures including taking photographs and issuing security passes for staff
- To be responsible for dealing with all internal and external post/packages. Opening, distributing and franking post ensuring that the franking machine is kept sufficiently in credit
- To monitor post usage, redirecting staff to more cost-effective solutions, such as external mailings, as appropriate
- To supervise maintenance and cleaning contractors carrying out minor building repairs/projects within the office and ensure they are working safely
- To be responsible for ordering stationery and welfare consumables (tea, coffee, etc.) for the office and ensuring that there are adequate basic items available and ensuring adequate supplies of paper at print/copy facilities
- To raise purchase orders using our bespoke purchase ordering system and resolve invoicing queries in a timely fashion
- To liaise between archiving/EDM contractor and dept. for the onward storage disposal of documents
- To undertake thorough building checks and record/report findings around matters such as office cleanliness, adherence to our “flexible office working” policy, waste and recycling, health and safety breaches or repairs
- To help deliver on health and safety compliance in relation to Workstation Assessments, Care of Substances Hazardous to Health (CoSHH), risk assessments/method statements, fire safety
- To find, record and publish figures, such as numbers of visitors, stationery spend ahead of weekly meetings
More about you
- Educated to GCSE level or equivalent in Math’s and English (Grades A*- C)
- Able to use IT packages/software (Microsoft Outlook, Word, Excel) in order to maximise own efficiency and effectiveness
- Have a willingness to learn and provide an excellent service
About us
We’re a UK housing association committed to a vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership. Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers. We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service prorated based on hours worked
- Up to 8% contributory pension
- Flexible working
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to ÂŁ300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Resourcing Partner - This vacancy is being managed by Ryan Loasby – ryan.loasby@a2dominion.co.uk
Facilities Assistant in Oxford employer: A2Dominion Housing Group Ltd
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant in Oxford
✨Tip Number 1
Get to know the company! Research A2Dominion and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to facilities management. Think about scenarios where you've provided excellent customer service or handled challenging situations, as these will likely come up.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Facilities Assistant in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Facilities Assistant role. We want to see how you can bring value to our team!
Showcase Your Customer Service Skills: Since this role involves interacting with visitors and staff, emphasise any previous experience in customer service. Let us know how you've handled challenging situations in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get back to you quickly!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Facilities Assistant. Familiarise yourself with tasks like managing reception duties, handling post, and ensuring health and safety compliance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Facilities Assistant, you'll be interacting with visitors and staff regularly. Prepare examples from your past experiences where you've provided excellent customer service, especially in challenging situations. This will demonstrate your ability to handle queries and maintain a positive environment.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. Think about how you would respond to various scenarios, such as dealing with a difficult visitor or managing multiple requests at once. Practising these responses can help you feel more prepared and less anxious.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for facilities management, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
