Void Officer in London

Location: Ealing / Hybrid (80% on-site - inspections)

Salary: £34,800-£36,000

Contract type: Fixed term (until 31st March 2027), Full-time, 35 hours per week, Monday to Friday

DBS Level: Enhanced

Help us get homes ready faster and support customers through a smooth move-out journey.

Are you experienced in social housing and passionate about delivering excellent customer service? Do you enjoy a fast‑paced, varied role where you can make a real impact on turnaround times and property standards? If so, this could be the role for you.

We’re looking for a Void Officer to join our Lettings team, managing the end‑of‑tenancy process and preparing homes for new customers. You’ll play a key role in minimising void periods, maintaining high property standards, and ensuring a smooth and supportive experience for outgoing residents.

• Manage the end‑of‑tenancy process, including property inspections, customer liaison, and key handovers.
• Maintain regular communication with outgoing customers, providing guidance and support throughout the notice period.
• Carry out pre‑void and final inspections, identifying repairs, safety risks, and potential recharge items.
• Coordinate with internal teams and contractors to plan and deliver void works efficiently.
• Ensure utilities are safely managed, including arranging gas capping and lock changes where required.
• Support the re‑letting process by providing accurate property information, videos, and layout details.
• Work with Income teams to resolve any rent arrears or recharge costs.
• Monitor property condition and ensure homes meet required standards before re‑letting.
• Accurately record all property, inspection, and tenancy information on housing systems.
• Promote and adhere to health and safety standards at all times.

• Educated to GCSE level (or equivalent) in Maths and English.
• Experience working within social housing or tenancy management.
• Strong understanding of end‑of‑tenancy and void processes.
• Experience carrying out property inspections and identifying required works.
• Good knowledge of repairs and maintenance processes.
• Understanding of health and safety requirements within housing.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication skills, with the ability to engage effectively with customers and stakeholders.
• Customer‑focused approach with a commitment to delivering high‑quality service.
• Experience using housing management systems (e.g. Universal Housing or similar).
• Good IT skills, including Microsoft Office and mobile working tools.
• Ability to problem‑solve and work proactively in a fast‑paced environment.
• Housing qualification (CIH / IRPM) or willingness to work towards (desirable).

At A2 Dominion, we’re more than a housing provider. We’re a not‑for‑profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.

As an employee of A2 Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

• 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• Flexible working.
• Investment in your learning and development.
• All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process.

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply – or get in touch with us to talk it through. At A2 Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.