Rent Compliance Manager in London

Salary: £57,003 - £64,000

Location: Ealing office base with hybrid working

Contract: Permanent, 35 hours per week.

DBS check required: Basic

We are looking for a Rent Compliance Manager to join our dedicated Finance department. This role will be tasked with leading the Rent Compliance team ensuring that all rents across multiple tenure streams are calculated, applied, and communicated in full compliance with relevant legislation, regulatory standards, contractual arrangements and internal policies. The role also leads the annual rent‐setting processes, ensures data accuracy across systems, manages regulatory assurance activity, and provides expert guidance across the organisation. The postholder also leads and develops a team, ensuring high performance, customer focus, risk management, strong technical capability, and a culture of continuous improvement.

Key responsibilities

• Lead rent setting activities, ensuring accurate calculation and application of rent charges in line with all legislative, regulatory, contractual and internal requirements.
• Ensure policies and procedures on rent setting, including rent increases are maintained and accurate, and provide clear responsibilities and financial controls.
• Monitor and interpret any regulatory or legislative changes, ensuring the organisation remains fully compliant.
• Lead, motivate and support the Rent Compliance team to achieve departmental goals, ensuring high levels of technical expertise and service delivery performance.
• Set clear objectives, performance indicators, and professional development plans in line with organisational goals.
• Foster a culture of accountability, continuous improvement, and customer focus.
• Oversee resource planning, workload allocation, and team performance reviews.
• Provide coaching, mentoring, and support to enhance capability across the team.
• Prepare board and executive papers related to rent setting, compliance, and policy changes. This may include financial modelling and scenario analysis to support decision-making.
• Lead compliance checks, reconciliations, assurance reviews and internal audits for rent setting activities.
• Support the completion of rent-related regulatory returns and any external audits.
• Maintain audit trails for rent decisions, calculations and data changes.
• Oversee rent-related data quality across housing management and finance systems, including leading data cleansing and rectification where discrepancies are identified.
• Contribute to the implementation or development of systems relating to rent charges, as appropriate.
• Collaborate with wider teams on all rent setting activities, including annual rent review, ad-hoc changes, new developments, acquisitions and disposals, and tenure classifications.
• Ensure all teams are aware of responsibilities and timelines, and provide training, guidance notes and support material as needed.
• Maintain appropriate governance and approval processes for rent updates.
• Regularly report on compliance, risks, data quality, and rent performance metrics.
• Maintain a risk register and financial control framework for rent‐related compliance.

More about you

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Educated to degree level
• Strong knowledge of housing regulation, including the Rent Standard and relevant legislation
• Experience managing rent setting processes within a housing provider or similar regulated environment
• High numerical accuracy with strong analytical skills to draw insights, assess compliance and identify required interventions
• Excellent stakeholder engagement, communication, and report‐writing skills
• Excellent knowledge of Microsoft Excel, and good knowledge of Power Pivot/Power BI
• Fully qualified accountant – ACA, ACCA, CIMA (Desirable)

About us

We’re a UK housing association committed to a vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership. Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers. We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service prorated based on months worked
• Up to 8% contributory pension
• Flexible working
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

Resourcing Partner

This vacancy is being managed by Ryan Loasby – ryan.loasby@a2dominion.co.uk