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- Tasks: Manage repair requests and ensure efficient service delivery for residents.
- Company: Join Pyramid Plus, a dynamic joint venture enhancing lives across London.
- Benefits: Enjoy 25 days annual leave, staff perks, and a fun annual day out.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in planning or scheduling, with strong problem-solving abilities.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28000 - 36000 £ per year.
Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led services to enhance residents' lives.
Day to day duties include:
- Receiving high volumes of repair requests and booking them into Operatives' diaries to ensure the most efficient service and best use of skills.
- Overseeing Operatives to ensure maximum productivity.
- Responding to emergency and urgent repair requests and ensuring they are met within strict Service Levels.
- Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed.
- Assisting colleagues throughout the business on queries regarding responsive repairs.
- Providing a professional and customer-focused service.
Role Criteria:
- Ideally have previous Repairs Planning / Scheduling experience.
- A professional, can-do attitude with strong problem-solving skills and decision-making.
- Proven ability to work well in a fast-paced environment.
- Excellent customer service ethos and commitment to high quality delivery.
- Strong written, verbal, questioning & interpersonal skills.
- Good attention to detail and organisational skills.
- Ability to work effectively both independently and as part of a team.
- Intermediate MS Office skills.
- Social housing or similar background is desirable.
- Experience in a customer service centre or call handling experience is desirable.
All roles require entitlement to work within the UK; Mears does not currently offer visa sponsorship. All roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you:
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day – organised by the Executive team as a thank you for all the hard work.
- Volunteering Leave – support for paid volunteering in the community.
- Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, and more.
- Family friendly policies.
Apply or discuss your application further by contacting Laura Bourne (laura.bourne@mearsgroup.co.uk). If you need any help with your application process, we are here to support you every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply.
Planner in London employer: A2Dominion Housing Group Ltd
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions. Think about your past experiences and how they relate to the Planner role. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Planner in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planner role. Highlight any relevant experience in repairs planning or scheduling, and don’t forget to showcase your problem-solving skills and customer service ethos!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples from your past that demonstrate your ability to work in a fast-paced environment and your attention to detail.
Show Off Your Communication Skills: Since the role involves liaising with operatives and supervisors, make sure your written application reflects your strong communication skills. Keep your language clear and professional, but also friendly and approachable!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner in detail. Familiarise yourself with the day-to-day duties mentioned in the job description, like handling repair requests and liaising with operatives. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since the role requires strong problem-solving abilities, prepare examples from your past experiences where you've successfully tackled challenges. Think about situations where you had to make quick decisions or manage urgent requests, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Customer Service is Key
Highlight your customer service ethos during the interview. Be ready to discuss how you've provided excellent service in previous roles, especially in a call handling or customer service centre. This will align well with the company's commitment to delivering a professional and customer-focused service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use for scheduling, or how they measure success in the role. Asking questions shows your enthusiasm and helps you determine if the company culture is a good fit for you.
