At a Glance
- Tasks: Analyse data, create reports, and support teams to improve customer satisfaction.
- Company: Join A2Dominion, a diverse and inclusive employer making a real impact.
- Benefits: Enjoy flexible working, generous holiday, and health benefits.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
- Why this job: Be part of a collaborative team driving service improvement and customer success.
- Qualifications: A Levels in Maths and English, analytical experience, and reporting software knowledge.
The predicted salary is between 34957 - 34957 £ per year.
Location: Ealing / Hybrid
Salary: £34,957 FTE (£20,974.20 pro rata)
Contract: 12-month fixed‑term, part‑time (21 hours per week / 3 days per week)
DBS Level: Basic
Are you confident interpreting data, identifying trends and turning insight into meaningful action? As an Operational Analyst, you’ll play a key role in supporting operational teams through high‑quality reporting, analysis, and performance insight that helps drive service improvement and customer satisfaction. This is a varied and collaborative role where you’ll work closely with operational teams, stakeholders, and data colleagues to develop dashboards, reports, and performance information that supports decision‑making across the business. We’re looking for someone analytical, detail‑focused and confident communicating with a range of stakeholders, who can deliver accurate and meaningful insight.
Key Responsibilities- Have a technical understanding of systems and data management platforms used across the Group
- Produce accurate and accessible business intelligence, dashboards and reports to support operational service leads in understanding and improving performance
- Contribute to performance and assurance reporting for oversight committees, including the Customer Service Committee and Group Board
- Interpret data and provide commentary to support service improvement, customer satisfaction and first‑time resolution outcomes
- Work collaboratively with operational performance colleagues to provide accurate and consistent data that supports service improvement activities
- Work alongside IT, the data team and third‑party providers to support system changes and understand reporting impacts and future requirements
- Support data quality validation and data cleansing activities, helping operational teams reduce errors and improve reporting accuracy
- Contribute to high‑quality performance and impact reporting to demonstrate the value of operational analytic activity
- Ensure the collection, management and use of data complies with GDPR requirements
- Educated to A Level standard or equivalent in Maths and English (Grades A*–C)
- Qualified, or willing to work towards qualification, in NICE IEX Workforce Management
- Minimum of 3 years’ experience within an analytical or statistical role
- Experience understanding IT systems, data sets and identifying data quality issues and reporting requirements
- Working knowledge of reporting software including Power BI and/or equivalent
- Experience developing dashboards and reports to meet business requirements
- Strong analytical skills, with the ability to interpret data for both strategic and operational purposes
- Ability to communicate effectively and build collaborative working relationships across teams and stakeholders
- Able to work effectively in a fast‑paced environment, manage deadlines and maintain a high level of accuracy and attention to detail
- Experience of using Dynamics would be advantageous
- 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion: We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply – or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 12th June 2026 and we reserve the right to close early upon appointment of the right candidate.
Operational Analyst in London employer: A2Dominion Housing Group Ltd
A2Dominion is an excellent employer that prioritises employee well-being and professional growth, offering a flexible working environment in Ealing. With generous benefits such as 25 days of holiday, a contributory pension scheme, and a health and lifestyle allowance, we foster a collaborative culture where diversity is celebrated and every voice is valued. Join us to make a meaningful impact while enjoying a supportive workplace that encourages your development and success.
Contact Details:
A2Dominion Housing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and don’t be shy about asking for insights into the company culture or the role itself. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for the interview by practising common questions related to data analysis and operational performance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you showcase your analytical skills effectively!
✨Tip Number 3
Show off your skills with a portfolio! If you’ve created dashboards or reports in the past, compile them into a neat presentation. This gives you a chance to demonstrate your technical understanding and attention to detail right off the bat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at A2Dominion!
We think you need these skills to ace Operational Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your analytical skills and experience with data management. We want to see how your background aligns with the role of Operational Analyst, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Skills:Since this role involves working with reporting software like Power BI, be sure to mention any experience you have with these tools. If you've developed dashboards or reports before, let us know how you did it and what impact it had!
Communicate Clearly:As an Operational Analyst, you'll need to communicate insights effectively. Use clear and concise language in your application to demonstrate your ability to convey complex information simply. This will show us that you can engage with various stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Data
As an Operational Analyst, you'll be dealing with data daily. Brush up on your understanding of data management platforms and reporting software like Power BI. Be ready to discuss how you've used data to drive service improvements in past roles.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think about times when you interpreted complex data sets or identified trends that led to actionable insights. This will demonstrate your capability to support operational teams effectively.
✨Communicate Clearly
You'll need to communicate with various stakeholders, so practice explaining your analytical findings in simple terms. Use examples from your experience where you successfully collaborated with teams to improve performance or customer satisfaction.
✨Understand the Role's Impact
Familiarise yourself with how the role contributes to overall business goals. Be prepared to discuss how your work as an Operational Analyst can enhance decision-making and service delivery. Showing this understanding will set you apart from other candidates.
