At a Glance
- Tasks: Manage diverse properties, support residents, and ensure community safety and well-being.
- Company: Join A2Dominion, a community-focused organisation making a real difference.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be the face of the community and help shape thriving neighbourhoods.
- Qualifications: GCSEs in Maths & English, customer service experience, and strong communication skills.
The predicted salary is between 34800 - 36650 £ per year.
Location: Ealing / Mobile (covering Bromley and surrounding areas)
Salary: £34,800 to £36,650
Contract: 12 months fixed-term, full-time (35 hours, Monday to Friday)
DBS Level: Standard
Driving Requirement: Full UK driving licence and access to own vehicle
As a Neighbourhood Manager at A2Dominion, no two days will be the same. You will be the face of our organisation within the community, managing a diverse portfolio of residential and mixed‑tenure properties and supporting residents to live safely and well. From estate inspections and building safety to managing noise complaints and safeguarding issues, you’ll play a key role in delivering high‑quality neighbourhood management and thriving communities. If you’re passionate about people, building relationships and making a difference, this is an opportunity to help shape the future of our communities.
Key Responsibilities
- Carry out regular estate, scheme, and property inspections to ensure high standards of safety, cleanliness and compliance.
- Manage tenancy‑related issues including noise complaints, neighbour disputes, anti‑social behaviour and safeguarding concerns.
- Work collaboratively with internal teams and external contractors to resolve building maintenance and safety matters.
- Actively engage with residents through clear, regular communication, ensuring concerns are listened to and resolved.
- Provide tailored support to vulnerable residents and families, identifying risks and escalating concerns appropriately.
- Capture resident feedback to drive continuous service improvement.
- Represent A2Dominion at external meetings, attend court proceedings when required, and support residents through complex cases.
Qualifications
- Educated to GCSE level or equivalent in Maths & English (Grades A* - C).
- Experience in a customer‑facing role such as housing, community services, local authority, social care, customer resolution or a similar environment involving case management or complaint handling.
- Experience supporting vulnerable people or managing complex cases.
- Ability to work independently, manage a busy and varied workload, and make sound decisions under pressure.
- Confident communicator, able to build strong professional relationships and challenge behaviour when necessary.
- Highly organised with excellent attention to detail and strong record‑keeping skills.
- Comfortable carrying out regular estate inspections and face‑to‑face resident meetings.
- Strong IT skills with the ability to quickly learn new systems.
- Good understanding of safeguarding principles, with confidence to elevate concerns appropriately.
- Full UK driving licence and access to a car.
Desirable
- Knowledge of tenancy law, anti‑social behaviour processes, or building safety.
- Relevant training or qualifications in safeguarding, ASB, mediation, or health & safety.
- Experience using CRM or case management systems.
Choosing Us Is Easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (plus bank holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply – or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 2nd July 2026 and we reserve the right to close early upon appointment of the right candidate.
Neighbourhood Manager in London employer: A2Dominion Housing Group Ltd
A2Dominion is an exceptional employer that prioritises employee well-being and community impact. With a strong focus on flexible working, generous holiday allowances, and a commitment to diversity and inclusion, we empower our Neighbourhood Managers to thrive in their roles while making a meaningful difference in the lives of residents. Join us in Ealing and surrounding areas, where you can develop your career in a supportive environment that values your contributions and fosters personal growth.
Contact Details:
A2Dominion Housing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager in London
✨Get Involved Locally
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We think you need these skills to ace Neighbourhood Manager in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of A2Dominion Housing Group Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
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Tailor Your Documents to the Role:For a full-time role like Neighbourhood Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
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How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of A2Dominion Housing Group Ltd. Sharing personal stories or insights can really make us stand out.
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Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
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