At a Glance
- Tasks: Support customers in their home ownership journey and ensure a smooth sales process.
- Company: Join a dynamic team at A2Dominion, focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and wellness allowances.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 25000 - 30000 £ per year.
Location: Ealing – Hybrid Working
Salary: £32,248.00
Contract: 6‑Month Fixed Term Contract
Hours: 35 hours per week (Monday–Friday)
DBS: Basic
About the role
We are looking for a proactive and customer‑focused Home Ownership Sales Consultant to support the delivery of an excellent home ownership sales service. Acting as a key point of contact for customers interested in shared ownership and other home ownership products, you will play a vital role in ensuring a smooth, compliant and positive customer journey. This role has a strong administrative and coordination focus, supporting the Home Ownership Sales Team through effective CRM management, timely customer responses, accurate record keeping and efficient post‑sales processes. Customer satisfaction and first‑time resolution are at the heart of this role.
Key Responsibilities
- Coordinating the Home Ownership Sales Team CRM work tray, ensuring enquiries are triaged, allocated and responded to promptly
- Acting as a first point of contact for home ownership sales enquiries, resolving low‑level queries at first point of contact wherever possible
- Ensuring all customer enquiries are handled in line with agreed service standards, policies, procedures and relevant regulations
- Providing administrative support throughout the sales and post‑sales process, maintaining accurate customer and property records on internal systems
- Completing post‑sales activities including setting up new customer accounts, issuing welcome packs and updating systems following completion
- Supporting the preparation and issue of sales documentation and correspondence
- Raising and receipting purchase orders in line with financial procedures, where applicable
Administrative and Performance Support
- Preparing and distributing correspondence and information
- Maintaining accurate records and documentation
- Recording, monitoring and supporting reporting of key service and performance data
Stakeholder Engagement
- Building effective working relationships with internal and external stakeholders across A2Dominion to support the Home Ownership Sales function and deliver a positive customer experience
General Duties
- Undertaking any other duties consistent with the objectives of the role and the Home Ownership Sales Department
More About You
- Educated to GCSE level or equivalent, including Maths and English (Grades A*–C or equivalent)
- Experience delivering customer-focused services in a housing management or similar environment
- Good IT literacy, including CRM systems and Microsoft Word and Excel
- Excellent verbal and written communication and interpersonal skills
- Ability to manage multiple tasks and prioritise workload effectively
- A flexible and adaptable approach, with a commitment to continuous improvement
- Knowledge of home ownership products, shared ownership or affordable housing sales
- Understanding of relevant housing or consumer regulations related to sales and customer service
Benefits
- 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service
- Up to 8% contributory pension
- A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
- Access to a wide range of staff discounts
Diversity & Inclusion
We’re proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
Home Ownership Sales Consultant in London employer: A2Dominion Housing Group Ltd
At A2Dominion, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. As a Home Ownership Sales Consultant in Ealing, you will benefit from hybrid working arrangements, generous holiday allowances, and a commitment to continuous improvement, all while playing a crucial role in enhancing customer experiences in the housing sector.
Contact Details:
A2Dominion Housing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Sales Consultant in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like A2Dominion Housing Group Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like A2Dominion Housing Group Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit A2Dominion Housing Group Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Home Ownership Sales Consultant in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Home Ownership Sales Consultant role at A2Dominion Housing Group Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where A2Dominion Housing Group Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to A2Dominion Housing Group Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at A2Dominion Housing Group Ltd.
