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- Tasks: Manage the decant journey for residents, ensuring clear communication and excellent service.
- Company: A2 Dominion, a not-for-profit housing provider with a social purpose.
- Benefits: Generous holiday, pension contributions, wellbeing allowance, and staff discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, strong problem-solving skills, and a full UK driving licence.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
The predicted salary is between 34800 - 36631 ÂŁ per year.
Location: Staines – Hybrid Working
Salary: £34,800 – £36,631
Contract Type: Fixed Term Contract – 12 Months
Hours: 35 hours a week – Monday to Friday
DBS Level: Standard
Driving: Full UK driving licence and own vehicle essential
About the Role
We’re looking for a highly organised and customer‑focused Decant Officer to deliver high‑quality, cost‑effective and compassionate decant management services to A2 Dominion residents temporarily moving from their homes. In this role, you will oversee the end‑to‑end decant journey, ensuring clear communication, excellent customer service, and effective partnership working across internal departments and external agencies. This is an ideal opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about delivering a positive resident experience.
Key Responsibilities
- Manage the full resident decant journey, ensuring regular, supportive, and clear communication.
- Liaise with internal and external partners to ensure decants are delivered efficiently and cost‑effectively.
- Influence internal decision‑making around decant requirements and solutions.
- Co‑ordinate and lead stakeholder meetings to ensure effective management of decanted properties.
- Ensure compliance with tenancy agreements, policies, procedures and performance targets.
- Report on decant activity and performance against agreed KPIs.
- Identify trends and themes, proposing proactive improvements.
- Work with relevant teams where legal action is required.
- Act as the primary contact for decant‑related enquiries and complaints.
- Maintain accurate system updates and robust manual records to support high‑quality customer and case management.
- Support diverse residents with additional or complex needs, referring them to appropriate internal or external support services.
More About You
- GCSEs (Maths & English A–C or equivalent)
- CIH qualification (or willingness to work towards)
- Strong problem‑solving skills and understanding of complex customer needs
- Knowledge of landlord repair obligations
- Understanding of business improvement processes
- Excellent organisational skills and robust record‑keeping
- Confident communicator, both written and verbal
- Able to work under pressure, prioritise effectively and meet deadlines
- Demonstrated ability to influence decision‑making
- Ability to build strong and effective relationships with internal and external partners
- Full UK driving licence and access to a car
About Us
A2 Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Choosing us is Easy
- 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
- Up to 8% contributory pension.
- A generous annual wellbeing allowance of up to ÂŁ300 for health and lifestyle benefits for you and your family.
- Access to a wide range of staff discounts.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2 Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Decant Officer in London employer: A2Dominion Housing Group Ltd
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Decant Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A quick chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching A2 Dominion and understanding their mission. Tailor your responses to show how your skills align with their values, especially around customer service and community impact. We want to see your passion shine through!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve successfully managed challenges. Being able to articulate these stories will help us see how you can handle the fast-paced environment of a Decant Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at A2 Dominion and making a difference in the community.
We think you need these skills to ace Decant Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Decant Officer role. Highlight your organisational skills and customer service experience, as these are key for us at A2 Dominion.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will help us see your communication skills right from the start.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know the Decant Journey Inside Out
Familiarise yourself with the entire decant process before the interview. Understand the key stages and challenges residents face during their move. This will help you demonstrate your knowledge and show that you're ready to manage the full resident decant journey effectively.
✨Showcase Your Communication Skills
As a Decant Officer, clear communication is crucial. Prepare examples of how you've successfully communicated with customers or stakeholders in the past. Be ready to discuss how you would keep residents informed and supported throughout their decant journey.
✨Highlight Problem-Solving Abilities
Think of specific instances where you've tackled complex issues or improved processes. Be prepared to share these examples during the interview, as they will illustrate your ability to thrive in a fast-paced environment and your commitment to delivering a positive resident experience.
✨Understand the Importance of Compliance
Brush up on tenancy agreements, policies, and performance targets relevant to the role. Being able to discuss how you would ensure compliance and maintain accurate records will show that you take the responsibilities of the Decant Officer role seriously.