Assistant Property Manager in London

Overview

• Department: PRS & INT (Private Rented and Intermediate Rented properties).
• Working hours: 35hpw across Mon-Fri.
• Hybrid role: 3 days per week in office, 2 days per week work from home.
• Location: Bristol, Oxford, Ealing, or Staines, depending on where you are based.
• Salary: £29,696.00 - £31,258.00 (depending on experience).
• Contract: Permanent.
• DBS Level: This role requires an Enhanced DBS check.

About A2Dominion

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role overview

To assist the Property Manager(s) to manage a portfolio of residential buildings including multi-occupancy dwellings and carry out landlord obligations within regulatory requirements. To assist the Property Manager(s) in the delivery of high quality housing management support to A2Dominion residents. To act as the single point of contact for residents where required.

Key Responsibilities

• Customer Service & Administration: Carry out day to day administrative duties, act as a primary point of contact for customers and partner organisations, produce letters, notices, invoices, and other formal documentation, respond promptly and professionally to enquiries.
• Repairs & Contractor Coordination: Report repairs and escalate issues where necessary, support monitoring of contractor performance, liaise with contractors and residents regarding planned inspections, testing visits, and other works, update and maintain accurate records of inspections and contractor activity.
• Budget & Stock Monitoring: Assist in monitoring expenditure against budgets, track and manage the use of stock and materials, work with internal teams on service charge estimates and final accounts.
• Resident Support & Safety: Encourage and promote good housekeeping and fire safety practices among residents, support actions that contribute to safe and well-managed buildings.
• Documentation & Compliance: Maintain all required organisational and site specific documentation to the required standards.
• Stakeholder Engagement: Build and maintain effective relationships with internal and external stakeholders to support resident needs, represent A2Dominion at internal and external meetings and forums when required.
• Reporting & Performance: Produce reports using standard templates, monitor performance indicators to help ensure tenancy management objectives are met.

About you

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C).
• Experience of delivering excellent customer service in a front facing role.
• Proven experience of problem solving for customers and understanding their needs, including vulnerable people.
• Good working knowledge and experience of IT packages/software (Microsoft Office, Outlook, CRM system) to maximise own efficiency and effectiveness.
• Desirable: Full Clean UK driving license.

Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday pro rata (Plus Bank Holidays)
• Up to 8% contributory pension
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk.

We know some people hesitate to apply if they don't meet every requirement. If that's you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

Vacancy details

This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk. The role closes on 15 February 2026, we reserve the right to close this role upon appointment of the right candidate.