At a Glance
- Tasks: Lead a dynamic team to provide top-notch support for business applications.
- Company: Join A2Dominion, a forward-thinking employer committed to inclusivity.
- Benefits: Enjoy 25 days holiday, flexible working, and a health allowance.
- Other info: Embrace a culture of growth with opportunities for professional development.
- Why this job: Make a real impact by optimising key business applications and driving improvements.
- Qualifications: Experience in applications support and strong stakeholder management skills required.
The predicted salary is between 67232 - 75000 € per year.
Location: Ealing / Hybrid (some office attendance required)
Salary: £67,232-£75,000 (dependent on experience)
Contract type: Permanent, 35 hours across 5 days per week
DBS Level: Basic
Key Responsibilities
- Lead and manage the Applications Support team (team of 6), ensuring high-quality support services across all business applications.
- Oversee 2nd and 3rd line support activity, ensuring incidents and problems are resolved within agreed service levels.
- Manage relationships with third-party suppliers and support partners to guarantee service excellence and SLA performance.
- Support and optimise key business applications including Dynamics 365, NEC Housing, Genesys, TotalMobile, and related systems.
- Drive continuous improvement by analysing support trends, recurring issues, and opportunities for system enhancements.
- Work closely with Service Delivery, Change, and IT teams to ensure smooth transition of new applications and system changes into support.
- Lead initiatives to improve user adoption, application knowledge, and best practice usage across the organisation.
- Ensure robust ITSM processes are maintained across incident, problem, change, access, and availability management.
- Monitor application performance, system interfaces, database operations, and licensing compliance.
- Produce performance reports and provide insight to stakeholders on service quality and improvement opportunities.
- Coach and develop the Applications Support team, identifying skills gaps and supporting professional development.
- Build strong relationships across IT and the wider business to ensure customer-focused service delivery.
More About You
- Educated to A-Level standard (or equivalent qualification or experience).
- Proven experience managing an applications support or business systems support function.
- Strong knowledge of IT Service Management principles and ITIL practices.
- Experience supporting enterprise applications such as Dynamics 365 (CE and/or F&O), NEC Housing, or similar business-critical systems.
- Experience managing third-party suppliers and service providers.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across all levels.
- Experience leading and developing technical support teams in a complex environment.
- Good understanding of Microsoft and Azure technologies including SQL, Logic Apps, and DevOps (desirable).
Benefits
- 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family.
Inclusion at A2Dominion: We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team.
Applications Support Team Manager in London employer: A2Dominion Housing Group Ltd
A2Dominion is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a focus on continuous improvement and collaboration, the Applications Support Team Manager will lead a dedicated team in a hybrid working environment in Ealing, enjoying benefits such as flexible working hours, generous holiday allowances, and a contributory pension scheme. Join us to make a meaningful impact while advancing your career in a dynamic and rewarding setting.
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in applications support or management. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and IT service delivery. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with applications like Dynamics 365.
✨Tip Number 3
Showcase your leadership skills! When you get the chance, share examples of how you've coached teams or improved processes in previous roles. This will help you stand out as a candidate who can drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Applications Support Team Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with applications support and IT Service Management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a potential Applications Support Team Manager, it’s crucial to demonstrate your ability to lead and develop teams. Share examples of how you've coached team members or improved team performance in your previous roles. We love seeing strong leadership in action!
Highlight Your Technical Know-How:Don’t forget to mention your experience with enterprise applications like Dynamics 365 and any other relevant systems. We’re keen to know about your technical skills, especially if you have knowledge of Microsoft and Azure technologies. Make it clear how you can contribute to our tech stack!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Applications Inside Out
Make sure you’re well-versed in the key business applications mentioned in the job description, like Dynamics 365 and NEC Housing. Familiarise yourself with their functionalities and common issues to demonstrate your expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed technical support teams in the past. Highlight specific instances where you improved team performance or resolved conflicts, as this role requires strong leadership capabilities.
✨Understand IT Service Management Principles
Brush up on ITIL practices and IT Service Management principles. Be ready to discuss how you’ve applied these in previous roles, especially in managing incidents and ensuring service excellence with third-party suppliers.
✨Build Relationships and Communicate Effectively
Think about how you’ve built strong relationships with stakeholders in your past roles. Prepare to share strategies for effective communication and collaboration, as this is crucial for managing support services and driving user adoption.
