At a Glance
- Tasks: Manage the lettings process and deliver excellent customer service in a fast-paced environment.
- Company: Join A2 Dominion, a family-friendly employer that values diversity and inclusion.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous health benefits allowance.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real difference by helping customers find their new homes.
- Qualifications: GCSEs in Maths and English, customer service experience, and a UK driving licence.
The predicted salary is between 34800 - 38000 £ per year.
Location: Staines / Hybrid (with regular travel as required)
Salary: £34,800 to £38,000 (dependent on experience)
Contract: Permanent, full‑time, 35 hours per week, Monday to Friday
DBS Level: Basic
Are you confident working in a fast‑paced environment, managing competing priorities and delivering excellent customer service? Join us as a Lettings Consultant and play a key role in delivering an efficient and customer‑focused lettings service, helping to minimise void loss and support customers into their new homes. This is a varied and rewarding role where you’ll manage the end‑to‑end lettings process, working closely with customers, local authorities, contractors and internal teams to ensure properties are re‑let within target timescales. We’re looking for someone organised, resilient and confident in building relationships, who can manage a busy workload while delivering a high standard of service. Regular travel is required across operational areas, therefore access to a car is essential.
Key Responsibilities
- Allocate and offer homes in line with policies, procedures, nomination agreements and commissioner requirements
- Check that void properties marked as Ready to Let meet our lettable standard
- Organise and attend accompanied viewings for prospective tenants
- Assess prospective tenants for suitability and affordability
- Complete lettings in accordance with Right to Rent legislation
- Prepare tenancy documentation and carry out tenancy sign‑up appointments in line with policies and procedures
- Maintain accurate records and update systems throughout the voids and lettings process
- Resolve customer queries promptly, liaising with operational teams, residents, local authorities, contractors and third‑party providers where required
- Build and maintain effective working relationships with internal and external stakeholders
- Provide support to other Lettings teams and New Build Lettings functions as required
- Ensure all systems are accurate and up to date, including recording all customer contact
More About You
- Educated to GCSE level or equivalent in Maths and English (Grades A*–C)
- Background working in a customer‑focused environment, with experience in allocations and lettings services
- Experience working with New Build properties and managing competing priorities to meet deadlines
- Good understanding of government legislation relating to homelessness and lettings, including Choice Based Lettings
- Knowledge of the technical aspects of void maintenance
- Responsive and adaptable to change, with the ability to work effectively in a fast‑paced environment
- Strong communication and relationship‑building skills, with the confidence to deal professionally with challenging situations
- Confident using IT systems and maintaining accurate records
- Holds a UK Driving Licence and has access to a car
Choosing Us
As an employee of A2 Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2 Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk. We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply – or get in touch with us to talk it through. At A2 Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Lettings Consultant employer: A2Dominion Housing Group Ltd
A2 Dominion is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are celebrated. With flexible working options, generous holiday allowances, and a commitment to employee development, this role as a Lettings Consultant in Staines provides a rewarding opportunity to make a meaningful impact in the community while enjoying a balanced work-life environment.
Contact Details:
A2Dominion Housing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Consultant
✨Tip Number 1
Get to know the company inside out! Research A2 Dominion, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to lettings and customer service. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lettings Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lettings Consultant role. Highlight your experience in customer service and lettings, and show us how you can manage competing priorities effectively.
Showcase Your Skills:We want to see your strong communication and relationship-building skills shine through. Use specific examples from your past roles to demonstrate how you've handled challenging situations and built effective working relationships.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon and make sure your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Stuff
Familiarise yourself with the lettings process and relevant legislation, especially around Right to Rent and homelessness. This will show that you’re not just interested in the role but also understand the key responsibilities involved.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you resolved issues or built strong relationships, as this is crucial for a Lettings Consultant.
✨Be Organised and Resilient
Demonstrate your ability to manage competing priorities by discussing how you’ve handled busy workloads before. Use specific examples to illustrate your organisational skills and resilience in fast-paced environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
