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- Tasks: Manage lettings, tenancy issues, and support residents with care and attention.
- Company: A2Dominion is a purpose-driven housing association focused on providing quality homes and services.
- Benefits: Enjoy a supportive team culture, inclusive environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a dynamic and empathetic team.
- Qualifications: GCSEs in Maths and English, plus some experience in housing or customer service.
- Other info: We welcome diverse applicants and offer adjustments throughout the recruitment process.
The predicted salary is between 27428 - 40914 £ per year.
Salary: £34,285
Type: Permanent, 35 hours per week, Monday to Friday
Location: Staines
DBS Level: Enhanced
We’re not just looking for experience at A2Dominion we’re looking for the right person. Someone who treats customers with respect, takes pride in their work, and rolls up their sleeves to get things done.
At A2Dominion, our Retirement Living schemes are home to people who value their independence but benefit from a little extra support. You’ll be the face of that support – building trust, solving problems, and making a real difference in people’s everyday lives.
What you’ll be doing:
- Taking ownership of lettings, voids and tenancy management with care and attention.
- Working with local services to make sure residents get the right support, at the right time.
- Handling anti-social behaviour confidently and fairly, always acting with integrity.
- Keeping systems up to date and following through on actions – because detail matters.
- Listening to residents and responding quickly to issues – never walking past a problem.
- Supporting inspections, audits and service charge processes – helping keep our schemes safe, well-run and compliant.
- Representing A2Dominion at meetings, forums and even court when required.
What matters most:
- You’re respectful, reliable and act with empathy – especially when things are tough.
- You’re solutions-focused and take ownership – no passing the buck.
- You stay calm under pressure and bring a positive, can-do attitude.
- You care about doing a job properly and making a difference – not just meeting KPIs.
You’ll also need:
- Maths and English GCSEs (A*-C or equivalent).
- Some experience in a housing or customer-facing role.
- Confidence using IT systems and keeping accurate records.
Why A2Dominion?
A2Dominion is a purpose-driven housing association with a strong social mission. We provide safe, high-quality homes and services to thousands of customers across London and the Southeast.
At A2Dominion, we value fresh ideas and diverse perspectives. Whether you’re experienced or looking to take the next step, you’ll find a supportive, inclusive team ready to help you thrive. We welcome applications from all backgrounds and encourage anyone excited by the role – even if you don’t meet 100% of the criteria – to apply or chat with our Resourcing Team at resourcing@a2dominion.co.uk.
Inclusive & Supportive Culture
We are a Disability Confident Employer and committed to making reasonable adjustments to support you throughout the recruitment process. At A2Dominion, we embrace diversity and inclusivity – everyone belongs here.
Housing Officer (C&S) employer: A2Dominion Housing Group Ltd
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
resourcing@a2dominion.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (C&S)
✨Tip Number 1
Familiarise yourself with A2Dominion's mission and values. Understanding their commitment to providing safe, high-quality homes will help you align your responses during interviews and demonstrate that you're genuinely interested in making a difference.
✨Tip Number 2
Prepare examples from your past experiences that showcase your problem-solving skills and ability to handle difficult situations. Highlighting your empathy and solutions-focused approach will resonate well with the values they seek in a Housing Officer.
✨Tip Number 3
Research local services and support networks relevant to housing and community living. Being knowledgeable about these resources will not only impress during interviews but also show your commitment to ensuring residents receive the right support.
✨Tip Number 4
Practice your communication skills, especially in handling sensitive topics. As a Housing Officer, you'll need to build trust with residents, so being able to convey information clearly and compassionately is key to landing the job.
We think you need these skills to ace Housing Officer (C&S)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities A2Dominion is looking for in a Housing Officer. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a compelling personal statement that reflects your empathy, reliability, and solutions-focused attitude. Use specific examples from your past experiences to demonstrate how you have made a difference in similar roles.
Highlight Relevant Experience: Make sure to detail any previous experience in housing or customer-facing roles. Emphasise your ability to handle challenging situations, manage records accurately, and work collaboratively with local services.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Housing Officer.
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Show Your Empathy
As a Housing Officer, you'll be working closely with residents who may be facing challenges. Demonstrate your ability to empathise and connect with people during the interview. Share examples of how you've supported others in difficult situations.
✨Highlight Your Problem-Solving Skills
A2Dominion values solutions-focused individuals. Prepare to discuss specific instances where you've taken ownership of a problem and successfully resolved it. This will showcase your proactive approach and reliability.
✨Demonstrate Attention to Detail
Since the role involves managing lettings and tenancy details, it's crucial to show that you can keep accurate records and follow through on actions. Bring up experiences where your attention to detail made a significant impact.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various situations, such as anti-social behaviour or resident complaints. Think through potential scenarios and how you would respond, emphasising your calmness under pressure and positive attitude.
