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- Tasks: Lead a team to enhance property complaints service and drive service quality.
- Company: Community-focused not-for-profit organisation in Ealing.
- Benefits: Holiday allowance, pension contributions, and wellbeing support.
- Why this job: Make a real difference in the community by improving customer experiences.
- Qualifications: Experience in complaints management and strong communication skills.
- Other info: Hybrid working model with a focus on team performance.
The predicted salary is between 36000 - 60000 £ per year.
A community-focused not-for-profit organization in Ealing seeks a Property Complaints Manager to enhance the complaints service. This role is pivotal in driving improvements and ensuring outstanding customer responses.
Responsibilities include:
- Managing complex complaints
- Leading a high-performing team
Ideal candidates should have experience in complaints management and strong communication skills.
Employees enjoy a range of benefits such as holiday allowance, pension contributions, and wellbeing support.
Property Complaints Leader - Hybrid, Drive Service Quality in Ealing employer: A2Dominion Housing Group Ltd
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Complaints Leader - Hybrid, Drive Service Quality in Ealing
✨Tip Number 1
Network like a pro! Reach out to people in the property sector, especially those who work in complaints management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management. Think about your past experiences and how they relate to driving service quality. We want you to shine!
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your approach to handling complex complaints. Remember, it’s all about demonstrating your ability to enhance customer responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Property Complaints Leader - Hybrid, Drive Service Quality in Ealing
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for community-focused work. Share any relevant experiences that highlight your commitment to improving services and making a difference in people's lives.
Highlight Your Complaints Management Experience: Make sure to detail your experience in managing complaints. We want to know how you've handled complex situations in the past and what strategies you used to resolve them effectively.
Communicate Clearly and Confidently: Strong communication skills are key for this role. Use your application to demonstrate your ability to convey information clearly. Avoid jargon and keep it straightforward so we can easily understand your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know the Organisation Inside Out
Before your interview, take some time to research the community-focused not-for-profit organisation. Understand their mission, values, and recent initiatives in Ealing. This will help you tailor your responses and show that you're genuinely interested in enhancing their complaints service.
✨Showcase Your Complaints Management Experience
Be ready to discuss specific examples from your past roles where you've successfully managed complex complaints. Highlight your problem-solving skills and how you’ve driven improvements in service quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Prepare to discuss how you handle difficult conversations and ensure outstanding customer responses. Role-playing with a friend can help you refine your delivery.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face in complaints management, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
