At a Glance
- Tasks: Analyse data, create reports, and support operational teams to enhance service quality.
- Company: Join a dynamic team in Ealing with a focus on collaboration and improvement.
- Benefits: Part-time hours, competitive salary, 25 days holiday, and professional development opportunities.
- Other info: Flexible hybrid working environment with a focus on career growth.
- Why this job: Make a real impact by turning data insights into actionable improvements for customer satisfaction.
- Qualifications: A Levels in Maths and English, analytical experience, and knowledge of reporting software.
The predicted salary is between 34957 - 34957 £ per year.
Location: Ealing / Hybrid
Salary: £34,957 FTE (£20,974.20 pro rata)
Contract: 12-month fixed‑term, part‑time (21 hours per week / 3 days per week)
DBS Level: Basic
Are you confident interpreting data, identifying trends and turning insight into meaningful action? As an Operational Analyst, you’ll play a key role in supporting operational teams through high‑quality reporting, analysis, and performance insight that helps drive service improvement and customer satisfaction.
This is a varied and collaborative role where you’ll work closely with operational teams, stakeholders, and data colleagues to develop dashboards, reports, and performance information that supports decision‑making across the business. We’re looking for someone analytical, detail‑focused and confident communicating with a range of stakeholders, who can deliver accurate and meaningful insight.
Key Responsibilities- Have a technical understanding of systems and data management platforms used across the Group
- Produce accurate and accessible business intelligence, dashboards and reports to support operational service leads in understanding and improving performance
- Contribute to performance and assurance reporting for oversight committees, including the Customer Service Committee and Group Board
- Interpret data and provide commentary to support service improvement, customer satisfaction and first‑time resolution outcomes
- Work collaboratively with operational performance colleagues to provide accurate and consistent data that supports service improvement activities
- Work alongside IT, the data team and third‑party providers to support system changes and understand reporting impacts and future requirements
- Support data quality validation and data cleansing activities, helping operational teams reduce errors and improve reporting accuracy
- Contribute to high‑quality performance and impact reporting to demonstrate the value of operational analytic activity
- Ensure the collection, management and use of data complies with GDPR requirements
- Educated to A Level standard or equivalent in Maths and English (Grades A*–C)
- Qualified, or willing to work towards qualification, in NICE IEX Workforce Management
- Minimum of 3 years’ experience within an analytical or statistical role
- Experience understanding IT systems, data sets and identifying data quality issues and reporting requirements
- Working knowledge of reporting software including Power BI and/or equivalent
- Experience developing dashboards and reports to meet business requirements
- Strong analytical skills, with the ability to interpret data for both strategic and operational purposes
- Ability to communicate effectively and build collaborative working relationships across teams and stakeholders
- Able to work effectively in a fast‑paced environment, manage deadlines and maintain a high level of accuracy and attention to detail
- Experience of using Dynamics would be advantageous
- 25 days’ holiday (plus
Operational Analyst in Ealing employer: A2Dominion Housing Group Ltd
Join a dynamic and supportive team as an Operational Analyst in Ealing, where your analytical skills will directly contribute to enhancing service quality and customer satisfaction. We offer a collaborative work culture that values employee growth, with opportunities for professional development and training, alongside a competitive salary and generous holiday allowance. Embrace the chance to make a meaningful impact while enjoying the flexibility of a hybrid working model.
Contact Details:
A2Dominion Housing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Analyst in Ealing
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational analysis. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of dashboards or reports you’ve created to interviews. This gives you a chance to demonstrate your analytical prowess and how you can add value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Operational Analyst in Ealing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operational Analyst. Highlight your analytical skills, experience with data management, and any relevant software knowledge like Power BI. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience in producing reports and dashboards, as that’s key for us.
Showcase Your Analytical Skills:In your application, give examples of how you've interpreted data and turned insights into action. We love seeing real-life scenarios where you've improved performance or customer satisfaction through your analytical prowess.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Data
As an Operational Analyst, you'll be dealing with data all the time. Brush up on your understanding of data management platforms and reporting software like Power BI. Be ready to discuss how you've used data to drive service improvements in your previous roles.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think about times when you interpreted complex data sets or identified trends that led to actionable insights. This will demonstrate your capability to support operational teams effectively.
✨Communicate Clearly
You'll need to communicate with various stakeholders, so practice explaining your analytical findings in a straightforward manner. Use clear language and avoid jargon to ensure everyone understands your insights and recommendations.
✨Collaborate and Build Relationships
This role is all about teamwork. Be prepared to discuss how you've worked collaboratively with different teams in the past. Highlight your ability to build relationships and how that has helped improve performance and customer satisfaction.
