At a Glance
- Tasks: Support customers in their home ownership journey and ensure a smooth sales process.
- Company: Join A2Dominion, a forward-thinking company focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and a wellbeing allowance.
- Other info: Flexible working environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and customer‑focused Home Ownership Sales Consultant to support the delivery of an excellent home ownership sales service. Acting as a key point of contact for customers interested in shared ownership and other home ownership products, you will play a vital role in ensuring a smooth, compliant and positive customer journey. This role has a strong administrative and coordination focus, supporting the Home Ownership Sales Team through effective CRM management, timely customer responses, accurate record keeping and efficient post‑sales processes. Customer satisfaction and first‑time resolution are at the heart of this role.
Key Responsibilities
- Coordinating the Home Ownership Sales Team CRM work tray, ensuring enquiries are triaged, allocated and responded to promptly.
- Acting as a first point of contact for home ownership sales enquiries, resolving low‑level queries at first point of contact wherever possible.
- Ensuring all customer enquiries are handled in line with agreed service standards, policies, procedures and relevant regulations.
- Providing administrative support throughout the sales and post‑sales process, maintaining accurate customer and property records on internal systems.
- Completing post‑sales activities including setting up new customer accounts, issuing welcome packs and updating systems following completion.
- Supporting the preparation and issue of sales documentation and correspondence.
- Raising and receipting purchase orders in line with financial procedures, where applicable.
Administrative and Performance Support
- Preparing and distributing correspondence and information.
- Maintaining accurate records and documentation.
- Recording, monitoring and supporting reporting of key service and performance data.
Stakeholder Engagement
- Building effective working relationships with internal and external stakeholders across A2Dominion to support the Home Ownership Sales function and deliver a positive customer experience.
General Duties
- Undertaking any other duties consistent with the objectives of the role and the Home Ownership Sales Department.
More About You
- Educated to GCSE level or equivalent, including Maths and English (Grades A*–C or equivalent).
- Experience delivering customer-focused services in a housing management or similar environment.
- Good IT literacy, including CRM systems and Microsoft Word and Excel.
- Excellent verbal and written communication and interpersonal skills.
- Ability to manage multiple tasks and prioritise workload effectively.
- A flexible and adaptable approach, with a commitment to continuous improvement.
- Knowledge of home ownership products, shared ownership or affordable housing sales.
- Understanding of relevant housing or consumer regulations related to sales and customer service.
Benefits
- 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
- Up to 8% contributory pension.
- A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family.
- Access to a wide range of staff discounts.
Diversity & Inclusion
We’re proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
Home Ownership Sales Consultant in Ealing employer: A2Dominion Housing Group Ltd
A2Dominion is an exceptional employer located in Ealing, offering a hybrid working model that promotes work-life balance. With a strong commitment to employee wellbeing, we provide generous benefits including 25 days of holiday, a contributory pension scheme, and an annual wellbeing allowance. Our inclusive work culture fosters professional growth and development, making it an ideal environment for those passionate about delivering outstanding customer service in the home ownership sector.
Contact Details:
A2Dominion Housing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Sales Consultant in Ealing
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through A2Dominion Housing Group Ltd for a Kickstart!
Don’t forget to check out our site for temporary roles at A2Dominion Housing Group Ltd. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Home Ownership Sales Consultant in Ealing
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to A2Dominion Housing Group Ltd for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with A2Dominion Housing Group Ltd and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where A2Dominion Housing Group Ltd operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on A2Dominion Housing Group Ltd.
