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- Tasks: Manage specialist property projects and ensure excellent customer service throughout the repairs journey.
- Company: Join a supportive team in a hybrid working environment focused on property management.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and a wellbeing allowance.
- Why this job: Make a real difference in people's lives by managing vital property cases.
- Qualifications: GCSEs in Maths and English, plus 2 years' experience in case or project management.
- Other info: Inclusive employer with a commitment to diversity and career growth opportunities.
The predicted salary is between 35000 - 39000 £ per year.
Location: Ealing – Hybrid Working
Salary: £35,000 – £39,000
Type: Fixed Term Contract – 6 months
Hours: Full Time – 35 hours per week – Monday to Friday
DBS Level required: Basic
As a Property Projects Case Manager, you will play a key part in ensuring the smooth and efficient management of specialist property cases, including legal disrepair, Aids & Adaptations, HHSRS (Awaab’s Law) cases, customer home improvement requests and latent defects. You’ll provide dedicated case‑management support to Surveyors, working together to progress works in a timely manner and ensure customers receive an excellent service throughout.
Key Responsibilities
- Manage specialist property projects from creation through to completion, ensuring milestones and contractual obligations are met.
- Act as the main point of contact for customers, investigating concerns and keeping them updated throughout their repairs journey.
- Work collaboratively with Surveyors to remove barriers and keep cases progressing efficiently.
- Lead on HHSRS (Awaab’s Law) cases, ensuring full compliance with legislation and strict timescales.
- Liaise with internal teams and external contractors to achieve timely and cost‑effective repair solutions.
- Use Totalmobile to manage, track and update repairs and property cases, ensuring accurate records and clear audit trails.
- Manage legal action where required to gain access for works, and work with the Decant Team to minimise disruption to residents.
- Investigate resident complaints related to repairs and provide clear, timely updates.
- Maintain accurate, up‑to‑date records across all IT and manual systems.
- Support vulnerable or diverse tenants by making referrals to appropriate internal or external services.
- Coordinate Aids & Adaptations cases in line with relevant policy and procedure.
Qualifications
- Educated to GCSE level (Maths & English A*–C or equivalent).
- At least 2 years’ experience in case management or project management.
- Strong understanding of current housing legislation and relevant case law.
- Excellent customer service skills, with the ability to explain technical updates in a clear and accessible way.
- Experience working within a responsive repairs environment.
- Experience using Totalmobile, or similar integrated housing repairs and maintenance systems.
- Strong problem‑solving skills, with the ability to understand complex customer needs.
- Great organisational skills, able to prioritise and work well under pressure.
- Confident decision‑making abilities.
- Ability to build and maintain effective relationships with internal and external partners.
- Good IT skills, including Microsoft Outlook, Word and Excel.
- Experience handling specialist property cases such as legal disrepair, HHSRS or Aids & Adaptations.
Benefits
- 25 days’ holiday (plus bank holidays), rising to 28 days after 3 years’ service.
- Up to 8% contributory pension.
- Generous annual wellbeing allowance of up to £300 for health and lifestyle benefits.
- Access to a wide range of staff discounts.
We are a disability‑confident employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – please contact our Resourcing Team to discuss any requirements.
Case Manager in Ealing employer: A2Dominion Housing Group Ltd
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager in Ealing
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, especially those who work as Case Managers. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and property projects. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve successfully managed complex cases or resolved customer issues. This will demonstrate your ability to handle the challenges of a Case Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Case Manager in Ealing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Case Manager role. Highlight your experience in case management and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property projects and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Customer Service Skills: Since you'll be the main point of contact for customers, it's crucial to demonstrate your excellent customer service skills. Share examples of how you've handled customer concerns in the past and kept them informed throughout their journey.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and case management principles. Familiarise yourself with terms like HHSRS and Aids & Adaptations, as well as the specific responsibilities of a Property Projects Case Manager. This will show that you're not just interested in the role but also understand its complexities.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've provided excellent customer service, especially in challenging situations. Think about how you communicated technical information clearly to customers and resolved their concerns. This is crucial for the role, so be ready to discuss these scenarios.
✨Demonstrate Teamwork
Since you'll be working closely with Surveyors and other teams, think of instances where you've successfully collaborated with others. Highlight your ability to remove barriers and keep projects moving forward. This will illustrate your teamwork skills and your proactive approach to problem-solving.
✨Get Comfortable with Technology
Familiarise yourself with Totalmobile or similar systems if you haven't already. Being able to discuss how you’ve used technology to manage cases and maintain records will give you an edge. If you have experience with Microsoft Office, be prepared to talk about how you've used those tools to stay organised and efficient.