At a Glance
- Tasks: Lead a team to provide top-notch support for business applications and drive continuous improvement.
- Company: Join a dynamic organisation focused on delivering excellent IT services.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on career development and team success.
- Why this job: Make a real impact by optimising key business applications and enhancing user experience.
- Qualifications: Experience in managing applications support and strong knowledge of IT Service Management.
The predicted salary is between 67232 - 75000 € per year.
Location: Ealing / Hybrid (some office attendance required)
Salary: £67,232-£75,000 (dependent on experience)
Contract type: Permanent, 35 hours across 5 days per week
DBS Level: Basic
Key Responsibilities
- Lead and manage the Applications Support team (team of 6), ensuring high-quality support services across all business applications.
- Oversee 2nd and 3rd line support activity, ensuring incidents and problems are resolved within agreed service levels.
- Manage relationships with third-party suppliers and support partners to guarantee service excellence and SLA performance.
- Support and optimise key business applications including Dynamics 365, NEC Housing, Genesys, TotalMobile, and related systems.
- Drive continuous improvement by analysing support trends, recurring issues, and opportunities for system enhancements.
- Work closely with Service Delivery, Change, and IT teams to ensure smooth transition of new applications and system changes into support.
- Lead initiatives to improve user adoption, application knowledge, and best practice usage across the organisation.
- Ensure robust ITSM processes are maintained across incident, problem, change, access, and availability management.
- Monitor application performance, system interfaces, database operations, and licensing compliance.
- Produce performance reports and provide insight to stakeholders on service quality and improvement opportunities.
- Coach and develop the Applications Support team, identifying skills gaps and supporting professional development.
- Build strong relationships across IT and the wider business to ensure customer-focused service delivery.
More About You
- Educated to A-Level standard (or equivalent qualification or experience).
- Proven experience managing an applications support or business systems support function.
- Strong knowledge of IT Service Management principles and ITIL practices.
- Experience supporting enterprise applications such as Dynamics 365.
Applications Support Team Manager employer: A2Dominion Housing Group Ltd
As an Applications Support Team Manager at our Ealing location, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive salaries, a hybrid working model, and opportunities to lead a talented team while optimising key business applications. Our commitment to continuous improvement and strong relationships across the organisation ensures that you will have a meaningful impact on service delivery and user satisfaction.
Contact Detail:
A2Dominion Housing Group Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience with applications support. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the right choice for the Applications Support Team Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Applications Support Team Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Applications Support Team Manager role. Highlight your experience with business applications and IT Service Management principles, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for our team. Share specific examples of how you've led support teams or improved application performance in previous roles.
Showcase Your Technical Skills:Don’t forget to mention your technical skills! We want to see your experience with Dynamics 365 and other enterprise applications. Be specific about your contributions and successes.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at A2Dominion Housing Group Ltd
✨Know Your Applications
Make sure you brush up on the key business applications mentioned in the job description, like Dynamics 365 and NEC Housing. Being able to discuss your experience with these systems will show that you're not just familiar but also capable of leading a team that supports them.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to coach and develop team members, as well as how you've driven continuous improvement in support services. This will demonstrate that you can lead the Applications Support team effectively.
✨Understand ITSM and ITIL
Familiarise yourself with IT Service Management principles and ITIL practices. Be ready to discuss how you've implemented these in previous roles, as this knowledge is crucial for ensuring robust processes are maintained across incident, problem, and change management.
✨Build Relationships
Think about how you've built strong relationships with stakeholders in the past. Be prepared to share strategies you've used to manage third-party suppliers and support partners, as well as how you've ensured customer-focused service delivery across the organisation.
