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- Tasks: Manage retirement living schemes, ensuring safety and support for residents.
- Company: A2Dominion, a not-for-profit housing provider with a social purpose.
- Benefits: 25 days holiday, up to 8% pension, and health lifestyle allowance.
- Why this job: Make a real difference in the lives of older people while developing your career.
- Qualifications: GCSEs in Maths & English, experience in customer-facing roles, and good communication skills.
- Other info: Inclusive workplace with flexible benefits and a commitment to diversity.
The predicted salary is between 33945 - 35713 £ per year.
We’re looking for a dedicated and proactive Leasehold Scheme Manager to deliver a high-quality management service for our retirement living schemes. You’ll create and maintain a safe, secure, and welcoming environment for customers, visitors, and professionals, ensuring that our residents feel supported and valued.
Key Responsibilities
- Take accountability for Health & Safety and Fire Safety checks, maintaining clear and auditable records.
- Manage the building and estate to ensure security, cleanliness, and compliance with safety standards.
- Provide a person-centred service that reflects our Retirement Living ethos.
- Act as the lead for safeguarding reporting and actions, in line with legislation and internal policies.
- Engage with customers to support social and wellbeing activities, liaising with care, statutory, and voluntary agencies.
- Manage low-level anti-social behaviour (ASB) cases and complaints in line with policy.
- Monitor and report on customer wellbeing, signposting to support services where appropriate.
- Support the Housing Manager with queries relating to service charges.
More about you
- Educated to GCSE level (Maths & English A*-C).
- Level 3 QCF/NVQ in Health & Social Care or equivalent experience.
- Level 2 Health & Safety Certificate (desirable).
- Significant experience in a customer-facing role, ideally within care or support services.
- Experience maintaining building safety requirements and conducting inspections.
- Strong awareness of older people’s needs and knowledge of statutory/voluntary services.
- Excellent communication skills and ability to manage meetings and records.
- Knowledge of safeguarding requirements.
- Good IT skills and ability to maintain accurate records.
- Full UK driving licence and access to a car.
About us
At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.
Choosing us is easy
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at.
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Becci Zapala. The role closes on 28th January 2026. We reserve the right to close early upon appointment of the right candidate.
Leasehold Scheme Manager in Surrey employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Scheme Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and care sectors. You never know who might have a lead on a Leasehold Scheme Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching A2Dominion and their values. Show us how your experience aligns with our mission to create homes and communities that people love. Tailor your answers to reflect our ethos!
✨Tip Number 3
Practice your communication skills! As a Leasehold Scheme Manager, you'll need to engage with residents and professionals alike. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at A2Dominion.
We think you need these skills to ace Leasehold Scheme Manager in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Leasehold Scheme Manager role. Highlight your experience in customer-facing roles and any relevant qualifications, like your Level 3 QCF/NVQ in Health & Social Care. We want to see how you fit into our ethos!
Showcase Your Skills: Don’t forget to emphasise your communication skills and experience with health and safety checks. Mention any specific examples where you've made a positive impact in previous roles. This will help us see how you can contribute to our retirement living schemes.
Be Person-Centred: Since this role is all about supporting residents, share your experiences that demonstrate your ability to engage with customers and support their wellbeing. We love seeing candidates who genuinely care about making a difference in people's lives!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at A2Dominion!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Leasehold Scheme Manager. Brush up on health and safety regulations, safeguarding policies, and how to manage customer wellbeing. Being knowledgeable will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in customer-facing positions, especially in care or support services. Highlight any situations where you've successfully managed complaints or engaged with residents to enhance their wellbeing.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company’s approach to retirement living and how they support their staff. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
✨Be Person-Centred
Remember, this role is all about creating a welcoming environment for residents. During the interview, emphasise your commitment to person-centred care and how you would engage with customers to support their social and wellbeing activities.
