At a Glance
- Tasks: Support clients in maintaining independence and managing their tenancies with a person-centred approach.
- Company: A2Dominion is a leading UK housing association dedicated to providing quality homes for diverse communities.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous health allowance plus a Cycle to Work scheme.
- Other info: A2Dominion values diversity and encourages applications from all backgrounds.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: GCSEs in Maths and English required; experience in support roles is a plus.
The predicted salary is between 25148 - 26472 £ per year.
Salary: £25,148 - £26,472 per annum
Contract type: Permanent
Working hours: 35 hours a week, 9am – 5pm Monday - Friday
Location: Bramlings House, Newbury (on-site)
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.
Role Overview
To deliver high quality person-centred support to customers living in supported accommodation service in accordance with the Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.
Key Responsibilities
- Assess referrals and engage with prospective clients using a person-centred approach.
- Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
- Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
- Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
- Engage in continuous professional development and reflective practice.
- Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
- Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
- Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
- Actively contribute to the collection of data to be used in statutory returns.
- To empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary.
- Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
- High level of relationship skills: empathy, mutual acceptance, supportive and constructive challenge; positive expectation for the future.
- Professional and value led with integrity, inclusivity, and respect for diversity.
- Work outside of standard office hours, as required, to deliver services, following lone working procedures.
More About You
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C).
- A working knowledge and understanding of how to support people in achieving and maintaining independence is essential.
- Experience of working with clients experiencing substance misuse and mental health is desirable.
- Experience of providing support to diverse client groups.
- Housing or Support related qualification.
- Ability to work under own initiative.
- Ability to network and build strong relationships with partner agencies, community and key stakeholders.
- Organisational skills, including time management and ability to meet targets.
- Ability to communicate effectively at different levels.
- Ability to deal with distressed and aggressive clients.
- Intermediate MS Office skills.
- Driving Licence and use of own transport is essential.
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- Investment in your learning and development.
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
- We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcing@a2dominion.co.uk
Meeting The Role Requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our Resourcing Team to discuss your application further at resourcing@a2dominion.co.uk
A2Dominion are proud to be a family friendly employer. Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
Support Officer in Newbury employer: A2Dominion Group
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StudySmarter Expert Advice🤫
We think this is how you could land Support Officer in Newbury
✨Tip Number 1
Familiarise yourself with the person-centred approach that A2Dominion values. Understanding how to effectively engage with clients and promote their independence will be crucial in your role as a Support Officer.
✨Tip Number 2
Network with professionals in the housing and support sectors. Building relationships with key stakeholders can give you insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Demonstrate your understanding of the challenges faced by diverse client groups, especially those dealing with mental health and substance misuse. Being able to discuss these topics knowledgeably during interviews will set you apart.
✨Tip Number 4
Prepare to discuss your organisational skills and time management strategies. The ability to manage multiple clients and their needs effectively is essential for this role, so have examples ready to share.
We think you need these skills to ace Support Officer in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is specifically tailored for the Support Officer role. Highlight relevant experience, especially in supporting diverse client groups and any qualifications related to housing or support.
Craft a Strong Cover Letter:Write a compelling cover letter that outlines your understanding of person-centred support and how your skills align with the responsibilities listed in the job description. Use specific examples from your past experiences.
Showcase Relevant Skills:Emphasise your organisational skills, ability to work under your own initiative, and experience in networking with partner agencies. These are crucial for the role and should be clearly demonstrated in your application.
Address Employment Gaps:If you have any gaps in your employment history, provide clear explanations in your CV. This shows transparency and helps the employer understand your career journey better.
How to prepare for a job interview at A2Dominion Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Support Officer. Be prepared to discuss how your skills and experiences align with their person-centred approach and how you can contribute to helping clients maintain their independence.
✨Showcase Your Empathy
Since this role requires high-level relationship skills, be ready to provide examples of how you've demonstrated empathy and support in previous roles. Think of specific situations where you helped clients through challenging times, especially those dealing with mental health or substance misuse.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle distressed or aggressive clients. Practice responses that highlight your ability to remain calm under pressure and your strategies for de-escalating tense situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could include inquiries about the team dynamics, the types of training provided, or how success is measured in the role. It shows your genuine interest in the position and the organisation.
