At a Glance
- Tasks: Lead transformation programmes to enhance repairs services and customer satisfaction.
- Company: Join A2Dominion, a forward-thinking organisation committed to positive change.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous health allowance.
- Other info: Inclusive workplace with opportunities for career growth and development.
- Why this job: Make a real impact by improving services that matter to the community.
- Qualifications: Experience in repairs transformation and strong project management skills required.
The predicted salary is between 69922 - 75000 £ per year.
Location: Ealing / Hybrid (limited office attendance required – exp 1-2 days per month)
Salary: £69,922-£75,000 (dependent on experience)
Contract type: Permanent – Full Time (35 hours per week, Monday to Friday)
DBS Level: Basic
Help transform repairs services and deliver better outcomes for customers.
Are you an experienced transformation professional with a track record of improving repairs and maintenance services? Do you enjoy leading large-scale change programmes, driving operational improvements and working with a wide range of stakeholders to deliver measurable results? If so, this could be the opportunity for you.
We're looking for a Specialist Transformation Lead – Repairs to join our Transformation & Innovation team. In this role, you'll lead complex transformation programmes and service improvement initiatives across our repairs services, helping to improve operational performance, customer satisfaction, compliance and value for money.
Working closely with Repairs, Assets, Customer Services, Digital Innovation, IT, Data & Business Intelligence and Service Improvement teams, you'll play a key role in shaping and delivering change that modernises repairs services and strengthens outcomes for both customers and the organisation.
Key Responsibilities
- Lead the delivery of repairs transformation programmes and projects aligned to organisational priorities, regulatory improvement plans and customer needs.
- Manage programme governance, delivery plans, budgets, risks, dependencies, reporting and benefits realisation activities.
- Work collaboratively with operational, technology and transformation teams to design and implement sustainable service improvements.
- Drive improvements in repairs performance, customer satisfaction, compliance, operational efficiency and contractor management outcomes.
- Support the development of business cases, investment proposals and transformation roadmaps.
- Lead stakeholder engagement, communications, business readiness and adoption activities to support successful programme delivery.
- Support business continuity planning and organisational resilience arrangements.
- Ensure programme data, risks, issues, milestones and benefits are accurately maintained and reported.
- Work with Data Governance and Business Intelligence teams to maintain reporting quality and governance compliance.
- Promote a safe working environment and ensure adherence to health and safety requirements.
More About You
- Knowledge of social housing compliance requirements and repairs operations (Essential).
- Degree qualified, or equivalent experience, in a relevant discipline.
- Programme or Project Management qualification.
- Significant experience delivering repairs and maintenance transformation initiatives.
- Proven track record of leading complex change programmes and service improvement projects.
- Strong understanding of programme governance, planning, reporting and benefits realisation.
- Experience improving operational performance and customer outcomes within a repairs environment.
Choosing us is easy. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Specialist Transformational Lead (Repairs) employer: A2Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture that values diversity and flexibility. As the Head of Environment, Health, and Safety, you will have the opportunity to lead impactful initiatives in a complex organisation while benefiting from a hybrid working model in Ealing, which fosters collaboration and innovation. Join us to make a meaningful difference in the lives of our customers and advance your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Transformational Lead (Repairs)
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Specialist Transformational Lead (Repairs) at A2Dominion Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like A2Dominion Group or be willing to refer you for that Specialist Transformational Lead (Repairs) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from A2Dominion Group who’s on the lookout for their next Specialist Transformational Lead (Repairs) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Specialist Transformational Lead (Repairs) role at A2Dominion Group!
We think you need these skills to ace Specialist Transformational Lead (Repairs)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at A2Dominion Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at A2Dominion Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at A2Dominion Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
