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For Companies At a Glance
- Tasks: Manage schemes supporting vulnerable residents, ensuring safety and community engagement.
- Company: Join A2Dominion, a leading UK housing association dedicated to creating homes people love.
- Benefits: Enjoy 25 days holiday, pension contributions, and health benefits for you and your family.
- Other info: A diverse and inclusive workplace that values your unique contributions.
- Why this job: Make a real difference in people's lives while building meaningful relationships in the community.
- Qualifications: Experience in customer-facing roles and knowledge of safeguarding and welfare benefits.
The predicted salary is between 25526 - 30900 £ per year.
Overview
Join to apply for the Scheme Manager role at A2Dominion Group
Base pay range
Salary: £25,526 to £30,900 per annum
Type: Permanent, Full time (35 hours per week, 9-5 Mon-Fri)
Location: Viscount Court – Windsor – 25hours + 10hours Relief across Sheltered and Extra Care Schemes (7 in total) within Reading, Newbury and Thatcham area. (Mileage paid)
Driving licence and access to car essential.
DBS checked required – Enhanced
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Why this role matters – and why at A2Dominion
This isn’t just a tick-box housing job. As a Scheme Manager and Relief Scheme Manager with A2Dominion, you’re at the heart of where we make the biggest impact – in people’s homes and communities.
Our schemes support older and vulnerable residents to live independently with dignity, and you’ll make that happen by keeping the service safe, connected, and genuinely welcoming. You’re the familiar face people trust – the one who notices when something’s off, listens without judgment, and keeps everything ticking along behind the scenes with quiet confidence.
It’s about creating spaces that feel like home, building relationships that matter, and doing it all with warmth, empathy, and a no-nonsense approach.
Key responsibilities
- Health & Safety and Fire Checks – Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary.
- Safeguarding – You’ll know what to look for and take swift, appropriate action when needed, and you will be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services where appropriate.
- Partnership Working – Liaising with care providers, GPs, social services, families – keeping it all joined up.
- Being the ‘go-to’ – You’ll be the first port of call for residents, families, and professionals alike.
- Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this.
- Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors.
- Responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all.
- To manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB.
- Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time.
- Supporting colleagues and managing cover at Extra Care Schemes.
- Working in collaboration with third party onsite care providers.
- KPIs – Completing KPI returns as outlined in Support Contract set by Local Authority.
More about you
- Intermediate MS Office skills and willingness to learn new systems
- Experience in a customer-facing role within care and/or support
- Proven experience of working with vulnerable people and community groups
- Confidence with health and safety basics
- Sound working knowledge of safeguarding legislation and best practice frameworks
- Level 3 in Housing or Supported Housing
- Health & Safety qualification
- Knowledge of welfare benefits like Housing Benefit or UC
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcing@a2dominion.co.uk
Meeting the role requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our Resourcing Team to discuss your application further at resourcing@a2dominion.co.uk
A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
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Scheme Manager employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing and care sectors, especially those who work at A2Dominion. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with A2Dominion’s values and the specific needs of the role. Show us how your experience aligns with supporting vulnerable residents and creating welcoming spaces.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on answering questions about health and safety, safeguarding, and customer engagement. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that we really appreciate!
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored specifically for the Scheme Manager role. Highlight relevant experience and skills that align with what we’re looking for, especially in customer-facing roles and working with vulnerable people.
Showcase Your Soft Skills: We want to see your warmth and empathy shine through in your application. Mention any experiences where you’ve built relationships or supported individuals, as these qualities are key to making a positive impact in our communities.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at A2Dominion.
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Before the interview, make sure you understand A2Dominion's mission and values. Familiarise yourself with their work in housing and community support, especially how they assist vulnerable residents. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Empathy
As a Scheme Manager, empathy is key. Prepare examples from your past roles where you've demonstrated understanding and support for vulnerable individuals. Highlight situations where you’ve made a positive impact on someone's life, as this aligns perfectly with what A2Dominion is all about.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to health and safety checks, safeguarding, or managing ASB cases. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about their approach to community engagement or how they measure success in their schemes. This not only demonstrates your enthusiasm but also helps you gauge if the role is right for you.