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- Tasks: Manage health and safety, support vulnerable residents, and ensure a welcoming community environment.
- Company: A2Dominion is a leading UK housing association providing homes for diverse communities.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and health lifestyle allowances.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive culture.
- Qualifications: Experience in customer-facing roles and knowledge of safeguarding and health and safety required.
- Other info: Flexible benefits and a commitment to diversity make A2Dominion a great place to work.
The predicted salary is between 24000 - 32000 £ per year.
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Relief Scheme Manager (RetirementLiving)
Salary: Starting from £28,per annum
Type: Permanent, Full time (35hours per week, 9-5 Mon-Fri)
Location: Chestnut Court,Stanwell, TW19 with travel across Staines, Surrey and Bromley also required.(Mileage paid)
Driving licence and access tocar essential.
This role requires an enhancedDBS
About A2Dominion
We are a UK housing associationcommitted to a new vision – providing homes people love to live in. With over38,000 homes in management across London and southern England, we provide awide range of homes for social, affordable, and private rent, specialistservices, as well as homes for sale and shared ownership.
Why this role matters – and whyat A2Dominion
As a Relief Scheme Manager with A2Dominion, you’re at the heart of where wemake the biggest impact – in people’s homes and communities. Our schemessupport older and vulnerable residents to live independently with dignity, andyou’ll make that happen by keeping the service safe, connected, and genuinelywelcoming. You\’re the familiar face people trust – the one who notices whensomething’s off, listens without judgment, and keeps everything ticking alongbehind the scenes with quiet confidence.
You’ll love this job if you…
-Genuinely enjoy working withpeople and building trust
-Are organised, self-sufficientand not easily fazed
-Can spot when someone needs help– and act early
-Stay calm under pressure and takea pragmatic, professional approach
-Can have honest conversationswhile staying kind and clear
-Care deeply about helping olderand vulnerable people live well
Key responsibilities:
-Health & Safety and FireChecks – Be accountable for Health & Safety and Fire safety checksincluding comprehensive and clearly auditable records. Effective liaisonbetween internal departments as necessary.
-Safeguarding – You’ll know whatto look for and take swift, appropriate action when needed, and you will beresponsible for regularly monitoring and reporting on the general safety andwellbeing of customers, including signposting, and referring customers tosupport services’ where appropriate.
-Partnership Working – Liaisingwith care providers, GPs, social services, families – keeping it all joined up.
-Being the ‘go-to’ – You’ll be thefirst port of call for residents, families, and professionals alike.
-Effective management of thebuilding and estate to ensure effective health and safety management, securityand cleanliness of the site. This will include things such as reportingrepairs, undertaking fire alarms, conducting pull cord checks and effectiverecording of this.
-Effectively manage thetermination of tenancies and associated liaison with the voids, lettings teamand contractors.
-Responsible for customerengagement and consultation, facilitate customers’ aspirations for social andwellbeing activities, proactively engaging with care, statutory, and voluntaryagencies, ensuring the service and site is accessible to all.
-To manage low level ASB cases inaccordance with policies and procedures working with the Housing team andprovide clear guidance to customers reporting ASB.
-Assist customers to claim HousingBenefit and other welfare benefits, to ensure rent arrears are reduced and rentis paid regularly and on time.
More about you:
-Intermediate MS Office skills andwillingness to learn new systems
-Experience in a customer-facingrole within care and/or support
-Proven experience of working withvulnerable people and community groups
-Confidence with health and safetybasics
-Sound working knowledge ofsafeguarding legislation and best practice frameworks.
Nice-to-haves:
-Level 3 in Housing or SupportedHousing
-Health & Safety qualification
-Knowledge of welfare benefitslike Housing Benefit or UC
Application process
Please attach a tailored CV forthis role, ensuring it highlights relevant experience and provides explanationsfor any employment gaps.
Choosing us is easy
As an employee of A2Dominion, wewant you to feel rewarded and have a choice of flexible benefits, salaryexchange benefits, and rewards and discounts that work for you, wherever youare in your life. We offer a wide range of staff benefits. For this role, theseinclude:
-25 days’ holiday (Plus BankHolidays) increasing up to 28 days with 3 years of service
-Up to 8% contributory pension
In addition, all permanent andfixed-term employees receive a generous annual allowance of up to £300 to usetowards health and lifestyle benefits for both you and your family.
We also operate a Cycle to WorkScheme whereby employees have access to cycling equipment throughout the yearand can pay via monthly salary deductions.
A2Dominion Group is aDisability Confident Employerwhich means that we are committed toemploying disabled people and will: actively look to attract and recruitdisabled people, provide a fully inclusive and accessible recruitment process,offer an interview to disabled applicants who meet the minimum criteria for thejob, be flexible with assessing people so disabled applicants have the bestopportunity to demonstrate that they can do the job, make reasonableadjustments as required.
At A2Dominion Group, we recognisethe positive value of diversity, promote equality and inclusivity in our hiringprocesses. We always aim to recruit the person who is most suited to the joband welcome applications from people of all backgrounds – men and women, peopleof all ages, sexual orientations, nationalities, religions, and beliefs.
If you require a reasonableadjustment during the recruitment process, please contact our Resourcing Teamto request:
Meeting the role requirements
We recognise that some femaleswill only apply for a role if they meet 100% of role requirements. If thissounds like you, we’d still encourage you to apply and also to arrange a callwith one of our Resourcing Team to discuss your application further at
A2Dominion are proud to be afamily friendly employer
Everyone is welcome at A2DominionGroup. We know that equality, diversity, and inclusivity make us better. Weembrace the unique contributions of our people and seek to create a workplacewhere everyone feels like they belong. Find out why our people love workingwith us.
Join us at A2Dominion, where yourexpertise will be integral to our recovery journey, creating lasting positivechanges in the lives of our customers. If you possess the right motivation anddrive to contribute to our recovery and change initiatives, we invite you toapply and be a crucial part of our team.
Closingdate for this role is Friday 18th July 2025; we reserve the right toclose this role upon appointment of a successful candidate.
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Relief Scheme Manager employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Scheme Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Relief Scheme Manager. Understanding the nuances of health and safety checks, safeguarding, and partnership working will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing and care sectors. Attend local events or join online forums to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your experience with vulnerable populations. Be prepared to discuss specific examples of how you've supported individuals in need, as this is a key aspect of the role and will resonate with the hiring team.
✨Tip Number 4
Research A2Dominion's values and mission. Aligning your personal values with theirs during the interview can make a strong impression, showing that you're not just looking for any job, but are genuinely interested in contributing to their vision.
We think you need these skills to ace Relief Scheme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is specifically tailored for the Relief Scheme Manager role. Highlight relevant experience in customer-facing roles, particularly with vulnerable people and community groups. Address any employment gaps clearly.
Showcase Relevant Skills: Emphasise your intermediate MS Office skills and any health and safety qualifications you possess. Mention your understanding of safeguarding legislation and your ability to manage low-level ASB cases.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are passionate about working with older and vulnerable residents. Use specific examples from your past experiences to demonstrate your ability to build trust and manage challenging situations.
Research A2Dominion: Familiarise yourself with A2Dominion's mission and values. Understanding their commitment to diversity and inclusivity will help you align your application with their ethos, making it more impactful.
How to prepare for a job interview at A2Dominion Group
✨Show Your Passion for Helping Others
As a Relief Scheme Manager, your role revolves around supporting older and vulnerable residents. Make sure to express your genuine passion for helping people during the interview. Share specific examples of how you've positively impacted someone's life in previous roles.
✨Demonstrate Your Organisational Skills
This position requires strong organisational abilities. Be prepared to discuss how you manage your time and tasks effectively. You might want to share a situation where your organisational skills helped resolve an issue or improve a process.
✨Familiarise Yourself with Health & Safety Protocols
Since health and safety checks are a key responsibility, brush up on relevant protocols and legislation. During the interview, mention any experience you have with health and safety management, and be ready to discuss how you would ensure compliance in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle sensitive situations, such as safeguarding concerns or managing low-level anti-social behaviour. Think through potential scenarios and how you would approach them, demonstrating your calmness and professionalism under pressure.
