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- Tasks: Manage properties, support residents, and ensure compliance with housing regulations.
- Company: A2Dominion, a not-for-profit housing provider with a strong social purpose.
- Benefits: Competitive salary, 25 days holiday, flexible benefits, and discounts.
- Why this job: Make a real difference in people's lives by creating positive living experiences.
- Qualifications: GCSEs in Maths and English, customer service experience, and knowledge of housing law.
- Other info: Join a dynamic team focused on community and career growth.
The predicted salary is between 28000 - 42000 £ per year.
We’re looking for a proactive and customer‑focused Property Manager to deliver exceptional housing management services within our Specialist Housing portfolio. This includes multi-occupancy and self‑contained dwellings, ensuring compliance with all landlord obligations and regulatory requirements. You’ll act as the main point of contact for residents, providing support and guidance to create a positive living experience.
Key Responsibilities
- Manage the allocation of rented accommodation, including issuing tenancy paperwork, collecting payments, and overseeing void units to minimise rental loss.
- Act as the first point of contact for residents, resolving queries, investigating complaints, and providing advice and guidance.
- Conduct regular estate and property inspections, maintaining accurate records and taking action to resolve issues.
- Monitor contractor performance and report any deficiencies to stakeholders.
- Handle property management duties such as managing disputes and addressing anti‑social behaviour, ensuring high levels of customer satisfaction.
- Liaise with internal teams, customers, and partnering Trusts to resolve queries promptly.
- Promote good housekeeping and fire safety practices among residents, enforcing compliance where necessary.
- Maintain all documentation to organisational standards and ensure accurate customer contact records.
- Drive strong financial performance by monitoring rent accounts and managing arrears effectively.
- Work closely with colleagues and contractors to ensure services are delivered to a high standard.
- Build strong relationships with internal and external stakeholders, representing the organisation at meetings, hearings, and court proceedings where required.
- Support the Area Manager with updates to policies, procedures, and work practices to improve service delivery.
More about you
- Educated to GCSE level (or equivalent) in Maths and English (Grades A‑C).
- Professional qualification or willingness to work towards CIH, IRPM, CMI or equivalent.
- Experience delivering front‑line customer service in a property management role.
- Knowledge of housing law, housing management issues, and best practice.
- Strong problem‑solving skills and ability to understand residents’ needs.
- Good IT skills, including Outlook, Word, and Excel, with the ability to compile reports.
- Aware of building safety issues.
- Excellent communication and interpersonal skills.
- Ability to analyse complex data and draw logical conclusions.
- Experience working in a busy environment with strong prioritisation skills.
- Full UK driving licence and access to a vehicle.
About us
At A2Dominion, we’re more than a housing provider. We’re a not‑for‑profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits, for this role, these include: 25 days’ holiday (plus...
Property Manager in Oxford employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend local events or join online forums where you can meet industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing management and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Property Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Manager role. Highlight your experience in property management and customer service, and don’t forget to mention any relevant qualifications or training you have. We want to see how you fit into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your skills align with our values at A2Dominion. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for proactive individuals who can handle disputes and ensure resident satisfaction, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our organisation and what we stand for!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Make sure you brush up on housing law and property management best practices. Familiarise yourself with the specific responsibilities of a Property Manager, especially in relation to multi-occupancy and self-contained dwellings. This will show that you're proactive and ready to tackle the role head-on.
✨Showcase Your Customer Service Skills
As a Property Manager, you'll be the first point of contact for residents. Prepare examples of how you've successfully resolved customer queries or complaints in the past. Highlight your problem-solving skills and ability to create a positive living experience for residents.
✨Demonstrate Strong Communication
Communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would liaise with internal teams and external stakeholders, as well as how you would handle disputes or anti-social behaviour among residents.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to housing management and how they support their Property Managers. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.